Operations Supervisor

Overview

The Operations Supervisor plays a key role in driving day‑to‑day success across assigned accounts. You’ll oversee work order performance, guide and develop a team, collaborate with internal departments, and ensure we consistently meet or exceed customer expectations and contract requirements.

You’ll be the operational heartbeat—supporting time‑critical repairs, solving workflow challenges, responding to escalations, and partnering closely with Account Management to deliver exceptional service.

This is a role for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and loves working with people just as much as processes.

• Lead and organize daily workload including scheduled tasks, emergency assignments, and special projects
• Oversee direct reports and subcontractors; provide coaching, training, and annual performance evaluations
• Ensure all work orders are completed and closed within contract time frames
• Respond to customer escalations and maintain strong, proactive communication across teams
• Identify opportunities to reduce costs, enhance service quality, and streamline operations
• Build and maintain positive relationships with both associates and customers
• Foster a culture of safety, accountability, and high performance
• Support ongoing process improvements, best practices, and continuous development initiatives

• Bachelor’s Degree or equivalent experience
• 2+ years in facilities maintenance, property management, customer service, or a related role. Experience leading service delivery teams or working with technical trades (Electrical, HVAC, Plumbing, Roofing) preferred
• Strong proficiency in MS Windows, Excel, and Word. Experience with Power Automate a plus
• Professional, positive, and customer‑focused communication skills
• Ability to stay calm under pressure, solve problems quickly, and know when to escalate
• Strong critical‑thinking skills and an eye for process improvement
• Dependable, punctual, and committed to high‑quality work

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to Prospective Employees

Notice to prospective employees:
There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.