Regional Service Director

Summary

The Regional Service Director is responsible for both the strategic and tactical operations of the service center that provides superior customer support and operational execution. This role requires high motivation, a strong leadership orientation, and excellent communication skills in order to effectively manage the service business and achieve financial results.

Principle Duties and Responsibilities

Plan, direct and manage all facets of assigned Service Centers, Channel Partners and Service Personnel within the region to achieve safety goals, achieve on-time deliveries, maintain cost within budgeted levels, increase orders and revenue, reduce inventory and maximize profitability
Initiate process improvements and implement best practices from other regions
Administer performance management program for staff, including performance plans, development plans, assessments and salary merit increases
Recommend new policies and procedures while ensuring established corporate and local policies and procedures are followed
Forecast labor demand and allocate manpower resources to ensure operational goals can be attained
Build and maintain long-lasting strong customer relationships, identifying growth opportunities and resolving customer complaints as required
Build effective cross functional relationships throughout the organization and work with awareness of interdependencies and responsibilities
Foster a team environment that ensures alignment to company goals, objectives, and corporate values
Lead service-related expansion initiatives (geographic, product, resources
Lead in a manner that supports the company Values

Qualifications and Educational Requirements

Bachelor's degree in business administration, technical degree, or equivalent experience is required
Minimum of eight years of experience in a service or manufacturing environment is required
Five years of supervisory experience is required
Must have demonstrated business management skills, including an understanding of cost control, labor absorption, business analytics, quality management systems, outsourcing, customer relations, contract negotiations, regulatory agency requirements and sales proposal preparation

Specifically, must have demonstrated experience in:

As a supervisor, program manager or leader, successfully meeting quarterly and annual financial objectives and customer commitments within the constraints of time, cost and performance for at least two years
Coordinating with Sales to accurately quote work and direct the transition from the proposal phase to the contract phase, effectively communicating the requirements and objectives to all disciplines
Managing all functional areas in the establishment and implementation of a program plan that includes resource requirements, goals, and major milestones
Negotiating with all functional disciplines to accomplish necessary work within time, cost and performance requirements
Reviewing, tracking and controlling budgets assuring that adequate cost collection occurred to verify budget accuracy
Establishing program report requirements, reviews and controls necessary to evaluate all phases of the business plan, including cost, schedule, technical performance, manufacturing performance, budgets, actuals and variances
Providing periodic reports to management to reflect the status of the program
Ensuring the establishment of effective and timely communications with the customer, as well as functional organizations

Excellent communications skills, verbal, written and presentation
Effective time management, prioritization and organizational skills
Demonstrated ability to develop and sustain a high level of customer relations skills while maintaining day-to-day activities
Competent in the use of MS Office (Outlook, Word, Excel, PowerPoint).
Previous experience in use of Oracle (or other ERP software) and CRM software is preferred
Strong mechanical aptitude.

Experience with Fairbanks Morse products preferred.
May require up to 50% travel (may include domestic and international travel)
This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated…