Manager of Service Planning

Job Overview

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

• The Manager of Service Planning aids the director in planning, coordination, and implementation of transit services and programs; monitors regional planning activities within the HRT member jurisdictions; works closely with City staff members to establish HRT as an integral part of urban development and land use decisions; coordinates development of transit services that benefit the cities and the entire region.
• Supports the effort of others in coordinating with local governments the long‑term service development for all transit modes.
• Plans and coordinates work programs of the Service Planning division; establishes and monitors controls to evaluate section performance; takes appropriate actions to correct performance and adjust programs to meet established requirements.
• Supervises the work of the professional planners, Service Quality Specialist, Transit Graphic Technician and Bus Stop Coordinator by directing and monitoring work assignments, conducting performance reviews, mentoring their professional development and completing necessary administrative duties including employee work schedules and leave.
• Develops performance reviews for planning staff.
• Develops and implements standard operating procedures for the Service Planning department.
• Develops and monitors the analysis of passenger ridership and other statistics to help support recommended service adjustments and efficient operations.
• Evaluates the performance of transit service and the demand for public transit on an ongoing basis.
• Oversees and evaluates service implementation.
• Responsible for managing the agency’s 10‑year Strategic Plan as required by state law.
• Project Manager for Service implementation and Board Changes.
• Coordinates related service implementation activities with Scheduling, Operations, Customer Services, and Communications, and appropriate external parties.
• Ensures compliance with all applicable federal regulations, local, state, and regional transportation policies impacting HRT.
• Assists the Director in preparing the agency annual Transportation Service Plan (TSP).
• Participates in the service planning activities for transit facilities including fixed guideway stations, operations/maintenance facilities, transit centers, docking and transfer facilities, and others.
• Assists in the development and tracking of measures of performance for existing transit services and provides analysis and forecast methods of performance for planned improvements and adjustments.
• Supervises and evaluates professional, technical, and administrative staff and specific functions performed by consultants.
• Proposes, directs, investigates new service proposals and existing service adjustments.
• Develops and evaluates service performance and quality assurance programs.
• Ensures HRT compliance with all applicable policies, rules, regulations, and laws; stays abreast of legal, regulatory and policy development affecting areas of responsibility.
• Manages records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.

• Comprehensive knowledge of the principles and practices of multi‑modal transportation planning, transportation planning, and transit planning.
• Knowledge of the regulatory requirements and practices of federal, state, and local governments with regard to transit planning and funding.
• Knowledge of land use planning as it relates to
• Knowledge of current state of the art in public participation for transit planning.
• Skilled in management, including matrix management (with other groups in HRT).
• Team player and proponent of collaborative
• Ability to work with consultants who will be integral team members, and through which much of the regional transit system development and corridor level planning will be performed.
• Ability to plan,…