Project Manager, IT Project Manager, Project & Program Management

Position Summary

The Project Manager is responsible for independently managing medium-complexity customer projects throughout the full project lifecycle, from project intake through final closeout. This role serves as the primary point of contact for customers, internal engineering teams, vendors, and internal stakeholders while ensuring projects are delivered within approved scope, schedule, budget, and quality expectations. Projects assigned to this role typically involve moderate technical complexity, multiple execution events, customer and travel coordination, vendor management, and standard project risks, all of which require strong ownership and execution discipline.

The Project Manager is expected to operate independently while maintaining strong communication, financial awareness, documentation discipline, and adherence to Red River’s project management standards.

• Manage assigned projects throughout the full project lifecycle from intake through closeout.
• Review project documentation including Statements of Work, LOEs, purchase orders, and customer requirements.
• Build and maintain project schedules and execution plans within approved project management systems.
• Lead internal kickoff meetings, customer kickoff meetings, execution planning meetings, and project status meetings.
• Coordinate customers, engineers, vendors, subcontractors, and internal stakeholders throughout project execution.
• Manage scheduling activities, project milestones, and execution timelines.
• Track project labor utilization, budget performance, and schedule health.
• Coordinate project invoicing milestones and financial tracking activities.
• Identify project risks, issues, and dependencies while driving mitigation plans.
• Manage standard scope changes and change order coordination.
• Maintain project documentation repositories and ensure documentation compliance.
• Coordinate project closeout activities and customer acceptance processes.
• Escalate high‑risk issues when necessary.
• Support continuous improvement initiatives across PMO operations.
• Other business duties as assigned.

• Projects are delivered on time and within scope expectations.
• Project schedules remain accurate and well maintained.
• Project labor hours are managed effectively.
• Customer communication remains consistent and proactive.
• Risks are identified early and managed effectively.
• Documentation remains complete and audit‑ready.
• Projects move efficiently through closeout.

• 3–5 years of project management experience or related experience.
• Bachelor’s degree in business, technology, project management, or related field preferred, or equivalent professional experience.
• Experience managing customer‑facing projects.
• Experience coordinating cross‑functional teams.
• PMP certification preferred but not required.

• Experience managing infrastructure, collaboration, cloud, or managed services projects.
• Experience managing vendor coordination.
• Experience working in technical professional services organizations.

• Proficient with SharePoint, MS Excel, MS Word, MS PowerPoint, MS Project, and
• Strong project planning skills.
• Strong customer communication skills.
• Strong scheduling and coordination abilities.
• Strong documentation discipline.
• Financial awareness related to project budgets and labor tracking.
• Ability to manage competing priorities.
• Ability to lead project meetings effectively.
• Ability to manage project risks and scope changes.
• Ability to work independently while escalating appropriately.

This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.

This position requires the ability to continuously communicate with co‑workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

This position may require travel (25%) to customer sites, Red River offices, or partner locations as required by project scope. Travel requirements may vary based on project assignments but are generally expected to be…