Transportation Operations Specialist (Motor) - Federal Acquisition Service

Summary

As a Transportation Operations Specialist (Motor), you will provide nationwide support for the  Accident Management Center  activity to customers and other Fleet personnel on a diverse range of technical, administrative and analytical functions.

GSA , FAS, Fleet Vehicle Services, Maintenance and Accident Service provide nationwide support for the Accident Management Center.

We are currently filling 11 vacancies, but additional vacancies may be filled as needed.

Learn more about this agency

This position can be located in any of the following locations:
Washington, DC;
Kansas City, MO;
Fort Worth, TX;
Lakewood, CO;
Tacoma, WA;
Atlanta, GA;
Boston, MA;
Philadelphia, PA;
Chicago, IL;
Norfolk, VA;
Houston, TX;
San Antonio, TX;
Spokane, WA;
Vandenberg SFB CA;
Chesapeake, VA;
Monterey Park, CA;
Hartford, CT;
Louisville, KY;
Manchester, NH;
Oklahoma City, OK;
El Paso, TX

• Coordinates crash and accident reporting, commercial repairs and resolution of third party claims involving GSA Fleet vehicles, including all vehicle body and glass damage repair. Provides support to Federal Acquisition Service (FAS) customers through a national accident reporting and control system.
• Serves as primary point of contact (POC) for the Accident Management Center (AMC) function and exercises independent judgment to provide and gather factual and procedural information and data; answer questions from Fleet personnel, customers and vendors; identify problem areas/customer complaints, and monitor and coordinate the processing of accident reports and third party claims.
• Develops and/or provides recommendations to the supervisor to establish new, or revise existing work procedures, processes or methods. Prepares and delivers briefings to FAS/AMC management on issues such as completed studies and findings; recommended revisions to work methods, processes and techniques; customer service inquiries and recurring issues not responding to remedial action; required program evaluations and progress reports, etc.
• Receives calls from linked regions representatives, contractors, Federal agencies, Fleet Management Centers, repair facilities, service writers and vehicle operators concerning accidents and subsequent vehicle breakdown/damages. Ensures that information required to process vehicle accident reports is accurate and complete.
• Furnishes program information and provides technical assistance and guidance by reviewing and researching appropriate AMC records, claims, IT system data and other information resources such as history files, etc. Prepares related reports, correspondence and written analyses of AMC program activities and recurring issues, offering recommendations or suggestions for procedural changes to the AMC manager as appropriate.

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

• Current or Former Political Appointees:
  The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
• This position requires the ability to acquire and maintain Fleet Warrant Program Certification, which includes formal training, experience and 12 semester hours of college credit.