Service Supervisor

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What’s your calling? For the men and women of Fairbanks Morse Defense it’s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We’re one of the nation’s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard.

When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it’s like to be a part of the Fairbanks Morse Defense team here:

Job Title: Service Supervisor

Reports To: Service Center Director

Location: Field / Norfolk Service Center

About Fairbanks Morse Defense (FMD)

At Fairbanks Morse Defense, our work directly supports the readiness, reliability, and mission success of the United States Navy, U.S. Coast Guard, and allied maritime forces. For more than a century, FMD has delivered highly engineered marine propulsion systems, aftermarket services, and lifecycle support for some of the most critical assets in national defense.

This role is not just about managing field service operations; it is about leading teams, coordinating complex service projects, and ensuring operational excellence that keeps ships mission-ready and service members safe. If you are motivated by purpose-driven work, technical excellence, and leading high-performing teams in fast-paced, project-driven environments
, this is an opportunity to make a real impact.

Position Summary

The Service Supervisor is a key leadership role responsible for managing field service technicians (Tech Reps) and driving project execution from job initiative through completion. This position requires exceptional organization, project management skills, and the ability to manage multiple priorities simultaneously
. The Service Supervisor ensures safe, high-quality, and on-time execution of field service work in alignment with customer requirements, internal schedules, and quality standards.

The role balances operational execution,
project planning and coordination, people leadership, and continuous improvement
. The successful candidate will be a highly organized, detail-oriented, and proactive leader who can manage multiple service jobs, coordinate cross-functional teams, and foster a strong service culture.

Principal Duties and Responsibilities

• Plan, direct, and manage field service activities to optimize labor, meet customer schedules, and deliver high-quality results.
• Coordinate and oversee multiple service jobs and projects
  , ensuring alignment with scope, schedule, and labor expectations.
• Partner with Project Managers to plan, execute, and track larger-scale service projects.
• Serve as the primary point of coordination for field execution
  , aligning manpower, tooling, materials, and logistics with project schedules.
• Coordinate with the Quality Manager on all quality-related activities, including PCPs and T&I documentation.
• Review and provide feedback on daily service reports and Condition Found Reports submitted by Tech Reps.
• Schedule, dispatch, and monitor Tech Reps
  , balancing customer demand, workforce availability, and priorities.
• Review and approve timecards and expense reports for all Tech Reps.
• Monitor job and project progress
  , identify risks, and communicate status updates to internal stakeholders and customers.
• Assess workforce capabilities and develop annual training and development plans for technical and leadership growth.
• Motivate, mentor, and coach employees to deliver superior customer service and support career development.
• Recommend staffing levels and participate in recruiting, interviewing, and hiring decisions.
• Conduct performance assessments, merit recommendations, and develop performance improvement plans as needed.
• Promote and maintain a strong safety culture
  ;…