Assistant Office Manager

Position & Office Overview

The Assistant Office Manager supports the Office Manager in leading office operations, financial performance, personnel management, and strategic initiatives. This role serves as a key member of the office leadership team with responsibility for supporting multiple departments, managers, and operational functions while ensuring alignment with company policies, procedures, and objectives. The Assistant Office Manager helps drive operational consistency, employee development, client satisfaction, and business growth while serving as a leadership resource for managers and staff throughout the office.

The role is designed to develop future Office Managers and organizational leaders while demonstrating ECS Core Values.

The Assistant Office Manager supports the Office Manager in leading office operations, financial performance, personnel management, and strategic initiatives. This role serves as a key member of the office leadership team with responsibility for supporting multiple departments, managers, and operational functions while ensuring alignment with company policies, procedures, and objectives. The Assistant Office Manager helps drive operational consistency, employee development, client satisfaction, and business growth while serving as a leadership resource for managers and staff throughout the office.

The role is designed to develop future Office Managers and organizational leaders while demonstrating ECS Core Values.

• Supports the Branch Manager in leading branch-wide operations, including multiple departments, groups, and satellite offices
• Provides direct supervision, coaching, mentoring, guidance, and accountability for Department and Group Managers
• Leads performance management processes, including goal setting, evaluations, coaching, promotions, improvement plans, and succession planning for the office
• Leads recruiting, onboarding, training, and retention efforts for the office
• Leads a collaborative, high-performance culture that emphasizes accountability, professional growth, and employee engagement
• Builds and leads an effective organizational structure aligned with departmental workload, growth objectives, and service offerings
• Communicates branch, subsidiary, and corporate initiatives to staff and supports their implementation at the local level
• Serves as a primary ambassador of company values and leadership expectations with the branch

• Assists with branch-wide operational consistency, ensuring adherence to company procedures, standards, and risk management practices
• Oversees the departments and groups and their ability to perform work properly
• Provides senior technical review and oversight of key deliverables, reports, and complex projects, as appropriate
• Ensures consistent application of quality control, safety practices, and standard-of-care expectations across the branch
• Serves as an operational resource for resolving scheduling conflicts, staffing constraints, and interdepartmental coordination issues
• Maintains awareness of industry standards, codes, and best practices relevant to the department
• Supports the development and improvement of technical practices, training programs, and standardization initiatives for the office
• Coordinates with leadership to align technical practices and resource utilization across offices
• Supports, develops, and leads branch-level standardization, training, and continuous improvement initiatives

• Supports the Branch Manager in overseeing the office's financial performance, including revenue, profitability, utilization, backlog, overhead control, and key performance indicators (KPIs)
• Oversees invoicing, contract compliance, change management, and collections across departments and/or groups
• Supports staffing forecasts and workforce planning to balance efficiency, growth, and employee development
• Ensures compliance with company policies, procedures, and risk management practices
• Shares responsibility for office profit and loss (P&L) performance
• Assists in the development and execution of office budgets, revenue targets, financial goals,…