Facilities Operations Analyst

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

The Facility Operations Analyst is responsible for managing work orders for which landlords are responsible, and for reopening stores that have been closed due to facilities related issues.

Responsibilities also include providing guidance to assigning work to associates of third-party maintenance partners [EMCOR].

Landlord Work Order Management:

Manages the timely completion of landlord maintenance and repair obligations as well as required landlord repairs. The position requires regular, ongoing engagement with Family Dollar’s landlords to ensure that repairs are completed in a timely manner and that stores remain open and maintained to brand standards. The Analyst will execute the complete process of identifying landlord responsibilities, requesting landlord performance of lease obligations, monitoring compliance and addressing remedies for noncompliance as necessary.

Focus areas include, but are not limited to, landlord’s successful maintenance of roof, structure, parking and safety systems necessary to provide safe, clean and successful shopping environments.

Temporary Store Closure Management:

Supports the portfolio of Temporary Closed Stores that require timely completion of maintenance and repair actions. The position requires regular, ongoing engagement and coordination with cross-functional teams (from Construction, Property Management, Asset Protection, and Landlord management divisions), with the explicit objective of reducing the time it takes to re-open stores.

This position’s purpose is to provide a primary point of contact for the Temporary Closed Stores Team and to enhance communications, visibility of closed stores, turnovers, coordination, and reporting of between Store Operations Department, Property Management, Construction Department’s Multi-Functional Team).

Other duties as required.

(HS Diploma, Under/Graduate Degree, etc.)

Minimum high school diploma. Some college preferred.

(prior years work/related experience)

• 2+ years of experience in project management, facilities management, construction management, or related fields.
• Experience with retail facilities management in multi-location real estate organization.
• Experience in Construction Management, Facilities Management, Project Management, Business, or related field is preferred but not required; equivalent experience will be considered.

Industry certifications such as CAPM, PMP, CFM, or similar preferred.

Intermediate/Advanced proficiency in Microsoft Excel, Word, Outlook. Previous Customer Relationship Management (CRM) experience preferred.

Strong relationship management and communication skills with the ability to influence stakeholders and peers. Excellent interpersonal skills and ability to communicate effectively at all levels in the organization.

Strong relationship management and communication skills with the ability to influence stakeholders and peers.

Data oriented and can interpret and synthesize data into information that will inform business decisions.

Exceptional attention to detail and work well under tight deadlines.

Understanding of basic construction practices related to and including coordination with trades, permitting considerations, and…