Assistant Director - Parking; Management Services Administrator

Norfolk, Virginia stands as America's most genuine and urban waterfront city. As the home to the world's largest naval station and the epicenter for business, arts, and culture in Coastal Virginia, Norfolk has been recognized by numerous publications as an ideal place to live, work, enjoy, and raise a family. Employment with the City of Norfolk presents a unique opportunity to significantly impact the lives of others.

With our dedication to competitive compensation and a robust retirement package, you can contribute positively to your community while also achieving personal success. Join a compassionate workplace that celebrates diversity, authenticity, and a shared commitment to enhancing the lives of our residents.

The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 12 lots and more than 500 on-street parking spaces. The Division manages approximately 14,000 monthly parking customers; approximately 4,000 Residential Parking Permit Program customers located in 23 residential areas; and provides parking programs and services for Amtrak, Carnival Cruise Line, Norfolk Admirals, Norfolk Tides, and for individuals attending over 600 special events and festivals per year.

Assists the Parking Director by contributing to the achievement of the organization's mission through efficient and effective daily operations, implementation and follow through of the Parking Division’s guiding principles which are aimed at improving the organization's performance in operations and service excellence. Development and implementation of action plans designed to support comprehensive, innovative and customer-centered parking initiatives, follow up on efficiency of the operation daily and control and monitor expenses.

Assists in the management and oversight of the Parking Division including the management of personnel and payroll, public relations, and community outreach, departmental administrative support, training, and special events coordination and the planning, development and implementation of special projects and/or programs. Effective communication, time management and timely project completion skills are vital.

• Reporting to the Parking Director, the position supervises the day-to-day operations of the Parking Division and its three units, Parking Garage Operations, Parking Enforcement, and Parking Maintenance. In the absence of the Director, the incumbent will supervise the Customer Service Center, Parking Information Technology, Parking Revenue Collection Systems and Maintenance, and administrative staff. Direct and delegate the work of lower-level managers and employees.
  
  Performs performance evaluations on employees who directly report to the position.
• Develops and directs the formulation of parking policies for on-street parking and off-street parking enforcement.
• Contributes to the creation and implementation of strategic plans and goals that align with the City’s core values. Measures the plan effectiveness in relation to the division’s goals. Modifies plans and goals, as necessary, keeping the best interests of the division, the department, and the city in mind.
• Supervise and manage Division units by introducing industry’s best practices as well as aligning operations to AGILE principles and increasing overall organizational performance and productivity.
• Works directly with the Parking Director in developing the short-term and long-term strategic goals of the Parking Division in support of Citywide economic development, cultural, and quality of life initiatives.
• Supervises and plans division activities by conducting and attending various meetings,…