Customer Experience Leader: End-to-End Journey & Ops
Job in
Chesapeake, Virginia, 23322, USA
Listed on 2026-08-03
Listing for:
Mitsubishi Chemical Group APAC
Full Time
position Listed on 2026-08-03
Job specializations:
-
Marketing / Advertising / PR
Job Description & How to Apply Below
MCA - Alpolic in Chesapeake, VA is seeking a Manager, Customer Experience (CXM) to lead and optimize the end-to-end customer journey, overseeing customer service, sales support, and customer-facing marketing initiatives. The role partners with Sales, Marketing, Production and vendors to improve satisfaction and retention.
The candidate will use data to drive improvements, manage a CX-focused team, and ensure a consistent brand voice across departments.
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