Quality Program Manager – Supplier Quality & Internal Audits

Description

The Quality Program Manager – Supplier Quality & Internal Audits is responsible for managing SCI’s supplier quality and internal audit programs and supporting Final Inspection, Quality training, and Quality Management System activities.

This position ensures suppliers remain appropriately qualified and monitored, internal audits are effectively planned and completed, findings and trends are communicated to Quality leadership, and assigned Quality programs remain ready for customer, regulatory, and accreditation review.

The position works closely with the Quality Manager, Quality Systems Manager, Laboratory Quality & Technical Manager, Quality Program Manager – Contracts and Products, Final Inspectors, Purchasing, Operations, and other process owners.

• Own and maintain SCI’s approved supplier program, supplier lists, qualification records, and supporting documentation.
• Review supplier qualifications, certifications, accreditation status, and other required objective evidence.
• Monitor expiration of supplier certifications and accreditation evidence and obtain updated documentation as required.
• Maintain SCI’s supplier evaluation and supplier scorecard programs.
• Monitor supplier performance and identify recurring or significant supplier quality concerns.
• Coordinate supplier quality issues with Purchasing, Quality leadership, and applicable process owners.
• Support evaluation and approval of outsourced calibration providers in coordination with the Laboratory Quality & Technical Manager and other applicable stakeholders.
• Maintain identification and monitoring of critical suppliers as required by SCI’s QMS.

• Develop and maintain SCI’s internal audit schedule and audit plan.
• Coordinate audit scope, criteria, resources, and scheduling with applicable process owners.
• Select qualified internal auditors and ensure appropriate auditor training and independence.
• Lead, coordinate, and participate in internal audits.
• Document audit results and ensure findings are appropriately communicated and entered into applicable corrective action processes.
• Track internal audit completion and follow-up activities.
• Coordinate with Quality leadership and technical management when audits involve ISO 9001, ISO/IEC 17025, customer, regulatory, or accreditation requirements.
• Support readiness for external QMS, customer, regulatory, and accreditation audits.

• Coordinate Final Inspection scheduling and coverage as required.
• Support consistent execution of Final Inspection requirements, including applicable sampling requirements.
• Assist with resolution and escalation of inspection issues requiring Quality management involvement.
• Support analysis of customer surveys, feedback, and other Quality performance information.
• Provide Quality support to operational departments when assigned.

• Develop and coordinate Quality-related training in cooperation with Quality leadership and process owners.
• Support company-wide training related to Quality procedures, requirements, and responsibilities.
• Maintain or support appropriate training materials and evidence of completed Quality training.
• Identify training needs arising from audits, supplier performance, inspection findings, process changes, and Quality trends.

• Support implementation and continual improvement of SCI’s Quality Management System.
• Support the Quality Systems Manager with document control, controlled-document changes, QMS records, and system implementation as assigned.
• Support corrective and preventive actions associated with supplier quality, internal audits, Final Inspection, and other assigned programs.
• Monitor assigned Quality…