Retail Lead Associate Supervisor

Retail Lead Associate‑Supervisor (Sales)

Contributes to Goodwill’s mission by leading a Goodwill retail location, donation site and in‑store production facility. In the absence of the store manager and assistant store manager directs the work tasks of associates assigned to the facility to meet store goals, documents personnel issues for review with management, and acts as a role model in appearance and manner.

• Run store operations in the absence of the store and assistant manager, including front end and production area activities.
• Monitor progress of associates relative to individual goals, including production and Round Up, and execute the daily MATRIX to reach goals.
• Participate in production to reach store goals based on business demands.
• Ensure high standards of cleanliness and visual merchandise presentation are followed by all store associates at all times and serve as an example of customer service for associates to emulate.
• Promote and set the example for Goodwill’s standards of exceptional customer service, both internally and externally.
• Assist the store management team with meaningful communication through onboarding, monthly meetings, check‑ins and appraisals.
• Solicit customer and associate feedback and act on it.
• Utilize management information tools (daily sales, production reports, sales by commodity, Round Up reports and monthly variance reports) to determine and measure store activity and identify trends.
• In the absence of ROM and RAM, submit all closing reports, accident reports, risk training reports, Kronos documentation correctly and on time.
• Communicate directly, consistently and in a timely manner with direct supervisor and other management team members regarding problems with store operations and personnel.
• Take initiative to seek opportunities to improve the store—efficiencies, processes, people development—and act on them.
• Fully participate in all meetings and learning opportunities.

The associate has supervisory responsibility for designated associates in their department.

• High School Diploma or GED preferred; a combination of education and work experience will be considered.
• One year experience in a leadership role preferred.
• No professional certifications are required for this position.
• Driving is not required.
• Must successfully pass a criminal background check.

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge, Builds/Leads Teams.

Associates are required to follow Goodwill’s safety rules and regulations, as outlined in Goodwill’s policies. Managers have the added responsibility to ensure compliance of their team members.

May have access to Confidential Information (CI) and must be familiar with the Goodwill Privacy policy 10.23 related to handling CI and follow all related procedures required to protect privacy and security of CI.

• Lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• Work in a moderate environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• Must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click on this link to access our EEO / Affiantative Action Program posters and learn about your rights as an applicant.

If you have visited our website to search for information on employment opportunities or to apply for a position, and you require an accommodation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804‑745‑6300 or via email at Recruiting (Use the "Apply for this Job" box below). information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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