Assistant Store Manager

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Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. They develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

• Brand (30%):
  Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis is placed on both the in‑store selling model and Omni‑channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns.
  
  Analyzes store trends and can anticipate customer demands.
• People (30%):
  Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build a strong network of external candidates to fill positions when required. Identifies strengths and opportunities for each associate and can effectively address them by coaching or counseling. Holds the team accountable to company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant company information.
  
  Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
• Operations (30%):
  Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni‑channel fulfillment (SFS/SDD/BOPIS). Manages inventory through ordering and shipment processing, payroll hours, store opening and closing procedures, and timely follow‑through with company directives, assignments & projects.
• Safety/Loss Prevention (10%):
  Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Protects company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures compliance with all HAZMAT training and execution.

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

• Passionate Learner
• Desire to grow and learn
• Flexible & Agile Adapter
• Talent Builder
• Effective Communicator
• Team Builder
• Customer Focused Partner
• Results Driver
• Strategic Thinker
• Big Picture Thinker
• Problem Solver & Decision Maker

• Task Level: High
• Departmental/Division Level: High
• Project Level: High
• Consultative Level: High

• Strict Adherence to Guidelines
• Interprets and Adapts Guidelines
• Develops and Implements Guidelines

The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above‑average agility and dexterity. May be required to work in other stores from time to time.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

Mid‑Senior level

Full‑time

Sales and Business Development – Retail

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