Store Lead
Listed on 2026-06-10
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Retail
Retail & Store Manager, Retail Associate/ Customer Service
Mission & Vision
- Our Mission: Touching lives for the better
- Our Vision: Touching lives by being the first choice for bargain‑minded consumers in the U.S.
The Store team has the responsibility of growing sales while elevating the Grocery Outlet brand in a competitive retail atmosphere. We are a customer service driven environment that focuses on providing an engaging and welcoming shopping experience. Our team is agile and adaptable, open and receptive to new ideas, and communicates well across all levels. Drawing from the foundation of Grocery Outlet, our team has an entrepreneurial spirit that is fueled by the ability to make quick, smart decisions to drive the growth of the business.
Aboutthe Role
The Store Lead is a critical position responsible for creating a welcoming environment and ensuring the store (or assigned department) operates at the highest standard of quality and service.
Whether overseeing the Front End or a Fresh Department, you are the bridge between store management and the team. The ideal candidate acts as a role model who enjoys interacting with people, works well under pressure, balances management support duties with hands‑on work, and maintains a positive, can‑do attitude. You will be responsible for inventory control, merchandising, team support, and delivering the customer service our shoppers expect.
This role reports to the Store Manager.
Task direction and support:
Provide guidance to associates, acting as both a team member and a leader to ensure harmony and productivity.
Monitor workflow and support break coverage coordination and ensure breaks, tasks, and customer needs are handled promptly.
Model and reinforce company policies, procedures, and programs, and promptly elevate any concerns or issues to management to ensure a safe, positive environment for customers and employees.
Maintain a strong focus on driving top‑line sales and improving margin through effective ordering, strategic product merchandising, and consistent operational execution across the department, all while upholding Grocery Outlet Brand Standards.
Interact with customers with kindness and enthusiasm, answering questions and ensuring they feel welcome.
Willingly and promptly address customer complaints or concerns, including expediting returns, refunds, or helping locate items.
Product related to all receiving, including DSD, markdown management, throwaway optimization, and unidentified shrink mitigation measures.
- Inventory Management:
Take inventory of merchandise and replenish/order products to drive sales and minimize out‑of‑stock. - Receiving & Logistics:
Perform receiving duties, verify orders against invoices, report shortages, unload trucks, and organize stock rooms. - Stocking & Rotation:
Ensure freshness and quality by rotating stock, discarding outdated products, and filling assigned sales floor areas. - Store
Conditions:
Maintain a clean, safe, and orderly store/department, ensuring compliance with all guidelines and proper pricing/signage while adhering to Grocery Outlet Brand Standards. - Merchandising:
Drive product performance by creating ordering plans, managing inventory flow, and executing strategic visual displays that capture customer attention. - Cashier Support:
Review and accept customer checks, perform overrides/voids, and resolve cashiering‑related issues. - Office Duties:
Perform miscellaneous office duties, such as handling incoming/outgoing mail and ordering supplies. - Equipment Operation:
Safely operate backroom equipment such as pallet jacks, balers, and cardboard/trash compactors.
- Ensure documentation is completed (cleaning logs, temp logs).
- Follow food safety/handling procedures, safety and company policies.
- High school diploma, GED, or equivalent preferred.
- Previous grocery or retail experience required. 2–5 years preferred>
- Flexible schedule to meet business needs.
- Ability to work in harmony with others as a team member…
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