Member Specialist

Position Summary

This position provides front‑line service to Sam’s Club members. The associate will maintain the checkout area, resolve member issues, promote products, and ensure a safe, organized shopping environment while handling purchases, payments, returns, refunds, and exchanges per company policies.

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases; assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas: acknowledges members, verifies membership cards, identifies member needs, assists members with purchasing decisions, locates merchandise, resolves member issues and concerns, promotes the company's products and services, zones the area, arranges and organizes merchandise, assists members with transporting items, maintains a safe shopping environment.
• Maintains exit areas: reviews member receipts, acknowledges the member, identifies member needs, assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures, maintains paperwork, logs, and other required documentation, executes emergency response procedures, ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures; teaches new technology and tool functionality; delivers new programs rollout training; provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns; zones the area; arranges and organizes merchandise; identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
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• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by…