Personal Shopper Lead - Sam's

Position Summary

Assists management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, providing training on processes and procedures, and guiding associates on member service approaches and techniques to resolve member complaints and issues in accordance with company guidelines. Supports the Open Door Policy, participates in recruiting, hiring, scheduling, coaching, and evaluating associates. Maintains facility safety by conducting safety sweeps and handling hazardous materials in compliance with company policies.

Supports Sam’s Club e‑commerce plan by overseeing operations of programs such as Club Pick‑Up, Ship‑From‑Club, etc., auditing online customer feedback, resolving complaints, escalating unresolved issues, identifying trends, and generating solutions. Supervises associates in e‑commerce programs, training and providing resources to meet needs, assigning duties, providing feedback, and ensuring coverage at the e‑commerce pickup location.

Executes the Sam’s Club Pickup plan, updating operations with key performance indicators, auditing customer orders to ensure correct fulfillment, ensuring equipment availability, and maintaining awareness of Club Pickup strategy and execution goals. Tours the club to evaluate CPU performance, trains associates, evaluates performance and processes, and supports the development of new metrics. Supports projects to improve CPU efficiencies using key performance indicators and leadership insight to resolve operational gaps, models appropriate picking and loading, and implements solutions to improve productivity and quality.

Provides member service by acknowledging members, identifying needs, providing guidance and support, assisting with self‑service technology, purchasing decisions, and promoting company products. Maintains sales floor and merchandise presentation, handles claims and returns, zones the area, stocks, arranges, cleans, and organizes displays, removes damaged goods, signs, and prices merchandise, and identifies shrink and damages.

Oversees picking and staging of club pick‑up orders, ensuring products are selected and staged according to policy. Develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and partners, monitors progress, identifies improvement opportunities, and promotes compliance with company policies and an open‑door policy. Leads and participates in teams, shares resources and tools, determines customer needs, coordinates work assignments, provides advice and feedback, and models adaptation to change.

Embraces differences, fosters a culture of belonging, builds trusting relationships, communicates with energy and positivity, mentors others, and models integrity and ethics. Acts selflessly, honestly, and transparently; serves customers and members, delivers results, balances short and long‑term priorities, and drives continuous improvement using new technologies and skills.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO or PPTO can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment and meets or exceeds paid sick leave law requirements where applicable. For information about PTO, see
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Live Better U provides a company‑paid education benefit program for full‑time and part‑time associates, covering high‑school completion, bachelor’s degrees, English Language Learning, and short‑form certificates. Tuition, books, and fees are paid for by Walmart.

Eligibility requirements apply to benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and…