Solutions Specialist

About the Role

The Solutions Specialist plays a vital role in connecting clients with efficient, tailored logistics solutions at Old Dominion Freight Line. This position combines business-to-business sales, strategic planning, and problem-solving while fostering lasting partnerships. With a focus on relationship-building and innovative solutions, this role thrives in a dynamic, fast-paced environment that values growth and exceptional service.

• Travel throughout assigned territory to meet customers in person on a regular basis and cultivate relationships with traffic persons, purchasing agents, production supervisors, sales representatives, executives, distributors, and agents who influence routing decisions.
• Keep the customer informed of new service points and improvements in company service.
• Assist the customer with obtaining a rate agreement and submit the request to our pricing coordinators through the T-1 Pricing Information form.
• Regularly check on major accounts to ensure we are meeting our On-Time service promises.
• Complete reports of monthly customer activities to identify their current level of business.
• Provide information on rates and rate changes.
• Submit itineraries on a weekly basis for coverage areas to maximize efficiency when visiting customers.
• Maintain positive relationships with drivers in the area and discuss possible leads.
• Communicate customer equipment requirements and hours of service to the service center operations.
• Inform the customer of our Speed Service and Expedited abilities.
• Manage transportation and entertainment expenses in an expense report that is submitted weekly.
• Keep a record of daily sales calls and enter them in our computer system.
• Handle customer complaints through the appropriate channels.
• Maintain a valid Driver’s License with a satisfactory driving record as per company policy.

Education: High School diploma or equivalent.

Experience: 2+ years of B-B (Business to Business) sales experience or equivalent.

Working Days: Monday–Friday.

Working Shift: AM / PM. Work days and shift are estimates and are subject to change based on scheduling and business levels.

• Great Health Benefits including zero premium medical plan for employee-only coverage.
• Vision & Dental.
• Short Term & Long Term Disability.
• Flex Spending Accounts.
• 401(k) Retirement plan with company match and additional discretionary match opportunity.
• Life Insurance.
• Wellness Program.
• Tuition Reimbursement for Drivers and Technicians.
• Training and growth opportunities to build a career.
• Ability to advance through promote-from-within philosophy.
• National career opportunities at over 260 service centers.

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).