Asset Protection Physical Security Programs Specialist

Asset Protection Security Specialist

Your strong organizational skills, operational mindset, and ability to coordinate multiple priorities make you a great fit for our Asset Protection Security Specialist position. Join our dynamic team and play a key role in supporting enterprise Asset Protection operations, enhancing operational efficiency, and strengthening security programs across Dollar Tree retail locations.

As an Asset Protection Security Specialist at Dollar Tree, you'll support enterprise Asset Protection operations by coordinating alarm monitoring, camera systems, access management, incident escalation, reporting, vendor support, and field operations across retail locations. In this role, you'll serve as a critical liaison between field leadership, vendors, Store Support Center (SSC) partners, and Asset Protection teams to improve response times, streamline communication, and maintain operational continuity.

You'll also support the phased development of the Security Operations Center (SOC) model by helping centralize operational processes and monitoring workflows.

Your day‑to‑day job duties include, but are not limited to, the following:

• Coordinate daily operational support for Asset Protection programs, systems, and field initiatives across retail store locations
• Manage alarm escalations, monitoring workflows, dispatch coordination, false alarm follow‑up, and issue resolution with internal and external partners
• Determine appropriate escalation paths and coordinate response activities for operational incidents, system outages, emergency situations, and critical Asset Protection events
• Provide operational support for emergency incidents, after‑hours escalations, and critical Asset Protection events as needed

• Administer user access and permissions for Asset Protection security platforms and monitoring systems in accordance with company policies
• Support camera systems and security platform administration, troubleshooting, and escalation management for platforms including Solink, Orchid, Everon, and related systems
• Coordinate service requests, maintenance activities, and operational support for alarm, CCTV, access control, and product protection systems
• Maintain operational documentation, workflows, SOPs, contact lists, and support materials for Asset Protection systems and programs

• Serve as a primary liaison between field leadership, vendors, SSC departments, and Asset Protection teams to facilitate issue resolution and operational continuity
• Coordinate and track Asset Protection projects, including installation schedules, service requests, status reporting, and field communication
• Coordinate vendor service activities, including repair prioritization, scheduling, escalation, and service resolution
• Support installation and deployment activities to ensure successful execution of Asset Protection initiatives

• Maintain and distribute operational reports related to Asset Protection programs, incidents, vendor activity, installations, maintenance, and project execution
• Monitor and analyze operational trends involving alarms, incidents, service issues, and program performance
• Identify opportunities for process improvements, workflow enhancements, and increased operational efficiency
• Recommend operational adjustments and reporting improvements to improve system effectiveness and reduce false dispatch activity

• Support the phased development of Security Operations Center (SOC) operational processes
• Assist with centralized incident handling, monitoring workflows, escalation procedures, and communication standards
• Contribute to the development of scalable operational processes that support enterprise Asset Protection objectives

• Bachelor's degree required; preferred fields of study include Asset Protection, Criminal Justice, Business, Operations, Project Management, or related disciplines
• 2–4 years of experience in Asset Protection, security operations, retail…