Asset Protection Physical Security Programs Specialist

Overview

Asset Protection Security Specialist

Your strong organizational skills, operational mindset, and ability to coordinate multiple priorities make you a great fit for our Asset Protection Security Specialist position. Join our dynamic team and play a key role in supporting enterprise Asset Protection operations, enhancing operational efficiency, and strengthening security programs across Dollar Tree retail locations.

About Your Role:
As an Asset Protection Security Specialist at Dollar Tree, you'll support enterprise Asset Protection operations by coordinating alarm monitoring, camera systems, access management, incident escalation, reporting, vendor support, and field operations across retail locations. You ll serve as a critical liaison between field leadership, vendors, Store Support Center (SSC) partners, and Asset Protection teams to improve response times, streamline communication, and maintain operational continuity.

You ll also support the phased development of the Security Operations Center (SOC) model by helping centralize operational processes and monitoring workflows.

Your day-to-day job duties include, but are not limited to, the following:

• Security Operations & Incident Management:
  Coordinate daily operational support for Asset Protection programs, systems, and field initiatives across retail store locations
• Security Operations & Incident Management:
  Manage alarm escalations, monitoring workflows, dispatch coordination, false alarm follow-up, and issue resolution with internal and external partners
• Security Operations & Incident Management:
  Determine appropriate escalation paths and coordinate response activities for operational incidents, system outages, emergency situations, and critical Asset Protection events
• Security Operations & Incident Management:
  Provide operational support for emergency incidents, after-hours escalations, and critical Asset Protection events as needed

• Systems Administration & Access Management:
  Administer user access and permissions for Asset Protection security platforms and monitoring systems in accordance with company policies
• Systems Administration & Access Management:
  Support camera systems and security platform administration, troubleshooting, and escalation management for platforms including Solink, Orchid, Everon, and related systems
• Systems Administration & Access Management:
  Coordinate service requests, maintenance activities, and operational support for alarm, CCTV, access control, and product protection systems
• Systems Administration & Access Management:
  Maintain operational documentation, workflows, SOPs, contact lists, and support materials for Asset Protection systems and programs

• Vendor Coordination & Project Support:
  Serve as a primary liaison between field leadership, vendors, SSC departments, and Asset Protection teams to facilitate issue resolution and operational continuity
• Vendor Coordination & Project Support:
  Coordinate and track Asset Protection projects, including installation schedules, service requests, status reporting, and field communication
• Vendor Coordination & Project Support:
  Coordinate vendor service activities, including repair prioritization, scheduling, escalation, and service resolution
• Vendor Coordination & Project Support:
  Support installation and deployment activities to ensure successful execution of Asset Protection initiatives

• Reporting, Analysis & Continuous Improvement:
  Maintain and distribute operational reports related to Asset Protection programs, incidents, vendor activity, installations, maintenance, and project execution
• Reporting, Analysis & Continuous Improvement:
  Monitor and analyze operational trends involving alarms, incidents, service issues, and program performance
• Reporting, Analysis & Continuous Improvement:
  Identify opportunities for process improvements, workflow enhancements, and increased operational efficiency
• Reporting, Analysis & Continuous Improvement:
  Recommend operational adjustments and reporting improvements to improve system effectiveness and reduce false dispatch activity

• Security Operations Center (SOC) Development:
  Support the phased development of Security Operations Center (SOC)…