Water Meter Customer Service Mechanic Night Truck Lead

Water Meter Customer Service Mechanic Night Truck Lead

Location: 432 Shea Drive, Chesapeake, VA

Job Type: Full Time

Pay Grade: GE03

Pay Basis: Semi-Monthly

Starting Salary Range: $36,734 – $54,642 (based on experience and qualifications)

Hours per Week: 40+

Work Schedule: Monday – Friday, 12:00 p.m. – 8:30 p.m. (or until all work is complete). Mandatory overtime and some Saturday shifts may be required.

Position Driving Requirement: Routine

Number of Vacancies: 1

• Respond promptly to customer service requests, including leak inspections and emergency water shutoffs.
• Assist day mechanics with repairs, maintenance, and installations as needed.
• Support meter reading operations, including performing re‑reads and route assistance.
• Conduct water meter changes and turn water services on or off for residential and commercial customers.
• Maintain accurate records of all work completed and submit reports to supervisor at the end of each shift.
• Provide courteous and professional customer service while addressing water‑related concerns.
• Drive and maintain a city‑issued vehicle in accordance with city policies.

• Work is performed primarily outdoors in varying weather conditions.
• Must be able to work independently and manage time effectively to complete all assigned tasks each night, regardless of duration.
• Some Saturday shifts are required.
• Must be available to respond during severe weather events, emergencies, or other critical situations as directed by the department.

The City of Chesapeake offers a range of benefits and employee perks.

Vocational /

Educational Requirements:

High school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.

Experience Requirements: Minimum one month of related, full‑time equivalent experience.

Special Certifications and Licenses: Valid driver’s license and a driving record that is in compliance with City Driving Standards.

Special Requirements: Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑term department needs and/or City‑wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

• 4–6 months of direct experience or related work in water meter customer service mechanic work.
• Proficiency in using hand tools in a field or utility setting.
• Experience in reading, servicing, or maintaining water meters, including route‑based meter reading.
• Familiarity with commercial‑sized water meters and their operation.

Overall Physical Strength Demands:
Medium – Exerting 20–50 lbs. occasionally, 10–25 lbs. frequently, or up to 10 lbs. constantly.

Standing:
Continuously – 2/3 or more of the time.

Sitting:
Frequently – 1/3 to 2/3 of the time.

Walking:
Continuously – 2/3 or more of the time.

Lifting:
Frequently – 1/3 to 2/3 of the time. Amount:
Exerting up to 20–50 lbs.

Carrying:
Frequently – 1/3 to 2/3 of the time. Weight:
Exerting up to 20–50 lbs.

Pushing/Pulling:
Rarely – less than 1 hour per week. Weight:
Exerting up to 10 lbs.

Fine Dexterity:
Frequently – 1/3 to 2/3 of the time.

Climbing:
Rarely – less than 1 hour per week.

Machine, Tools, Equipment and Work Aids:
City vehicle, basic hand tools, and standard office equipment.

Protective Equipment

Required:

Safety shoes, vest, hard hat.

Health and Safety Hazards:
Mechanical hazards – several times per month; electrical hazards – several times per month; mechanical and electrical hazards require precautionary procedures.