Field Service Rep III

Job Summary

The Field Service Rep III – Sr Diesel Technician provides OEM support and repair services for DMS equipment in the field. This role combines advanced technical expertise with independent problem‑solving to diagnose, troubleshoot, install, and maintain complex systems at customer sites. The Field Service Rep III works directly with customers to ensure equipment performance and reliability while delivering a high level of service and technical guidance.

In addition to hands‑on service responsibilities, this position is expected to operate with a high degree of autonomy, apply system‑level knowledge to resolve issues, and support or mentor junior technicians as needed.

• Provides mechanical, electrical, and supervisory services to assemble, install, repair, overhaul and maintain company products in accordance with prescribed tolerances and established procedures.
• Coordinates, performs, and supervises assembly, installation, repair and maintenance of diesel engine products in the field and shop.
• Provides expert technical guidance and support to the field service team, ensuring adherence to quality standards and processes.
• Accomplishes diesel engine overhauls, inspections, tests, and troubleshooting, ensuring performance in accordance with work standards.
• Utilizes technical information, repair specifications and procedures to accomplish requirements.
• Applies problem‑solving methods to identify root causes and diagnose repair and replacement needs.
• Resolves service complications to customer’s satisfaction, within equipment specifications, ensuring safe and reliable operations.
• Prepares and submits complete service reports and QA documentation on each project, documenting actions taken and making recommendations for improvement.
• Performs on‑site investigation of warranty claims to assess validity.
• Provides technical leadership guidance and planning assistance to customers.
• Projects a positive image of the company and products.
• Maintains personal skill levels, continually developing new skills to stay proficient with new and evolving products.
• Trains company or customer personnel on applicable company products.
• Has ability to travel and perform work on an unlimited/unrestricted basis worldwide.
• Provides regional sales organization with recommendations regarding customer needs for repair parts, service and upgrades.
• Maintains close relationships with customers, ship engineers, and port engineers, fostering strong relationships.
• Solicits parts and service business and forwards requests to sales personnel.

• Ensures continuous improvement methods and instructs customer personnel in proper assembly, service, installation and repair of company products.
• Ensures methods and techniques to company personnel for product improvements or repair and service improvements.
• Ensures compliance with health, safety, and environmental regulations and processes during service activities.
• Ensures documentation is complete and information is completely communicated to Management, Sales, Operations and Contract Management as required to meet all requirements on time and within budget.
• Maintains computer skills to effectively communicate from remote locations with management, staff, and customers via email, word processing, spreadsheets and databases.
• Resolves workplace conflicts as necessary and adheres to workplace safety, security and housekeeping standards.
• Interfaces with customers and suppliers daily and promotes the positive image of the corporation.
• Submits appropriate business expense and travel information in accordance with established procedures and policies.
• Coordinates, plans, and prioritizes activities of service projects to ensure timely delivery.

• Strong…