Operations Supervisor

Operations Supervisor

We're looking for an Operations Supervisor to lead daily shop operations, support our technicians, and help drive service excellence. This role combines hands-on technical leadership, workflow coordination, quality oversight, and employee development to ensure repairs are completed safely, efficiently, and to the highest standards. If you're a respected technician who enjoys coaching others, solving problems, and leading by example, this is an opportunity to take the next step in your career.

Lead and support a team of Technicians, providing daily guidance, coaching, and technical expertise

Coordinate technician workflow and assignments to ensure efficient utilization of labor and timely completion of repairs

Serve as the primary technical resource for complex diagnostics, troubleshooting, and repair-related challenges

Review work orders for completeness, accuracy, proper documentation, and timely closure

Conduct regular Work in Progress (WIP) reviews to ensure jobs remain on schedule and are completed within established timelines

Monitor productivity, efficiency, and quality metrics while identifying opportunities for improvement

Support the Field Service Manager with technician performance management, goal setting, and employee development initiatives

Assist with onboarding and training new technicians, helping them develop technical skills and knowledge of company processes

Perform quality control inspections to ensure repairs meet company standards and customer expectations

Maintain a safe, organized, and professional shop environment in compliance with company policies and safety standards

Collaborate with Parts, Service, and Operations teams to ensure efficient job execution and customer satisfaction

Assist with customer communication and service-related concerns as needed

Provide hands-on technical support and perform repairs when necessary to support operations

Conduct regular equipment, tool, and shop inspections to maintain safety and operational readiness

Identify and implement process improvements that increase productivity, efficiency, and overall service quality

5+ years of experience as a technician in industrial equipment, maintenance, mechanical repair, or a related field

Previous leadership, mentoring, or supervisory experience preferred

Strong technical expertise in equipment diagnostics, repair, and troubleshooting

Proven ability to lead by example and foster a culture of accountability, teamwork, and safety

Strong understanding of service department operations, including work order management, labor tracking, and workflow coordination

Excellent communication, organization, and time management skills

Ability to prioritize multiple tasks and make sound decisions in a fast-paced environment

Strong problem-solving skills and attention to detail

Experience coaching, training, and developing technicians

Proficiency with Microsoft Office and service management software; experience with Equip Soft and Tinnacity preferred

Valid driver's license and acceptable driving record

High school diploma or equivalent required; technical training, certifications, or additional education preferred

Ability to participate in after-hours support rotation as needed

Multiple healthcare options including company paid plan (medical, dental, vision)

401(k) with company match

Paid time off + holidays

Company-paid short-term, long-term disability + life insurance

Employee Ownership (ESOP) - build long-term wealth as an owner

Become our next millionaire. Alliance Material Handling is a 100% employee-owned company where every team member shares in the success they help create. We believe in rewarding hard work with real financial opportunity and long-term career growth.