Family Services Assistant

The City of Chesapeake is seeking compassionate, dependable, and service-oriented individuals to join our team as a Family Services Assistant. This position offers the opportunity to make a meaningful impact by supporting Social Workers, assisting children and families, and helping connect clients with important community resources and services.
The ideal Family Services Assistant is organized, empathetic, professional under pressure, and committed to helping others in a fast-paced public service environment.
Position Summary
Under general supervision, the Family Services Assistant provides direct support to assigned Social Workers and clients. Responsibilities include assisting with client care and safety, crisis intervention, transportation, resource coordination, counseling support, and administrative duties related to family and social services programs.
Essential Duties and Responsibilities

• Assist Social Workers with investigations involving abuse, neglect, or exploitation
• Accompany Social Workers during client visits, placements, and removals as needed
• Transport clients to medical appointments, therapy sessions, school meetings, and other required services
• Support foster children, foster parents, and biological families through guidance and supervised visitation
• Teach parenting, budgeting, homemaking, and independent living skills
• Assist clients with applications for Social Security and other public assistance programs
• Coordinate services and community resources for clients and families
• Help secure assistance related to food, utilities, medication, and housing needs
• Monitor children returned to the custody of biological parents or prior custodians
• Maintain records and perform clerical duties including data entry, filing, scheduling, and correspondence
• Attend staff meetings, workshops, and training sessions
• Perform other related duties as assigned

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma or GED / HSE and any combination of education and experience equivalent to satisfactory completion of one year of college education in Social Work or a closely related field.

SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver's license and a driving record in compliance with City Driving Standards .

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of one month of related, full-time equivalent experience.

SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.

Preferred Qualifications

• High school diploma with work experience in customer service or general clerical work involving contact with the public
• One (1) year of related experience or an equivalent combination of education and training
• Case management techniques, principles and practices experience to evaluate and coordinate the delivery of service to customers and their families
• Ability to remain compliant with case requirements
• Familiar with Microsoft suite and have the ability to create spreadsheets