Program Worker II- Intake

Position: Benefits Program Worker II- Intake/Ongoing
Take the Next Step in Your Human Services Career - Join Us as a Benefits Program Worker II (Intake)

Are you experienced in determining eligibility for TANF, SNAP, and Medicaid? Do you have a deep understanding of policies and procedures-and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake's Department of Human Services!

We're looking for a skilled and motivated Benefits Program Worker II - Intake to join our team of professionals who are committed to helping individuals and families access vital public benefits and services.

In This Role, You Will:

* Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs

* Navigate complex benefit program policies with confidence and accuracy

* Use VaCMS and other systems to process applications, track cases, and document outcomes

* Make timely, sound decisions and ensure all required documentation is accurate and up to date

* Refer clients to public and private resources that support their overall well-being

* Maintain a strong focus on service delivery and continuous quality improvement

What We're Looking For:

* Prior experience determining eligibility for TANF, SNAP, and Medicaid

* Proficiency in Virginia Case Management System (VaCMS)

* Strong policy comprehension, communication, and decision-making skills

* A commitment to public service and a passion for helping others

Why Join Us?

* Be a vital part of a team that supports the health and stability of our community

* Work in a supportive, fast-paced environment where no two days are alike

* Opportunities for professional development and career growth

* Competitive pay and great benefits in a mission-driven workplace

If you're ready to bring your experience, expertise, and empathy to a team that values your contributions-apply today and be part of something that truly matters.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires a high school diploma or GED/HSE and completion of government assistance programs.

EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.

SPECIAL CERTIFICATIONS AND LICENSES:
Requires a valid driver's license and a driving record that is in compliance with City Driving Standards. Must have completed state required SNAP and Medicaid program training.

SPECIAL REQUIREMENT:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

* Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food Stamps

* Preferred 3 years' experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS

* One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake/On-going unit