Family Services Assistant

Please see Special Instructions for more details.

Please note that this position is anticipated to begin after July 1st.

Medical Marijuana: In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre‑employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process;

however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law‑enforcement officer/deputy.

Pay Grade: GE04

Pay Basis: Semi‑Monthly

Advertised Salary: $38,579 annually (Starting salary based on qualifications and experience)

The City of Chesapeake is seeking compassionate, dependable, and service‑oriented individuals to join our team as a Family Services Assistant
. This position offers the opportunity to make a meaningful impact by supporting Social Workers, assisting children and families, and helping connect clients with important community resources and services.

The ideal Family Services Assistant is organized, empathetic, remains professional under pressure, and is committed to helping others in a fast‑paced public service environment.

Under general supervision, the Family Services Assistant provides direct support to assigned Social Workers and clients. Responsibilities include assisting with client care and safety, crisis intervention, transportation, resource coordination, counseling support, and administrative duties related to family and social services programs.

• Assist Social Workers with investigations involving abuse, neglect, or exploitation
• Accompany Social Workers during client visits, placements, and removals as needed
• Transport clients to medical appointments, therapy sessions, school meetings, and other required services
• Support foster children, foster parents, and biological families through guidance and supervised visitation
• Teach parenting, budgeting, homemaking, and independent living skills
• Assist clients with applications for Social Security and other public assistance programs
• Coordinate services and community resources for clients and families
• Help secure assistance related to food, utilities, medication, and housing needs
• Monitor children returned to the custody of biological parents or prior custodians
• Maintain records and perform clerical duties including data entry, filing, scheduling, and correspondence
• Attend staff meetings, workshops, and training sessions
• Perform other related duties as assigned

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

• High school diploma or GED/HSE and any combination of education and experience equivalent to satisfactory completion of one year of college education in Social Work or a closely related field.
• Valid driver’s license with a driving record in compliance with City Driving Standards.
• Minimum of one month of related, full‑time equivalent experience.
• Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑term departmental needs and/or City‑wide emergencies.

• High school diploma with work experience in customer service or general clerical work involving contact with the public
• One (1) year of related experience or an equivalent combination of education and training
• Case management techniques, principles, and practices experience to evaluate and coordinate the delivery of service to customers and their families
• Ability to remain compliant with case requirements
• Familiar with Microsoft suite and have the ability to create spreadsheets