Program Worker II- Intake

Benefits Program Worker II
- Intake/Ongoing

Working Title of Vacant Position Benefits Program Worker II
- Intake/Ongoing

Job Type Full Time

Posting Type Public

Number of Vacancies 1

Department HUMAN SVCS

Division HS-SS ELIGIBILITY SVCS

Requisition Number 2026268

Number of hours worked per week 40

Work Schedule:

Monday – Friday 8 am – 5 pm;
Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑terms department needs and/or City‑wide emergencies.

Work Site Location Chesapeake, VA (100 Outlaw Street)

Position Driving Requirement O – Occasional

Pay Grade GE09

Pay Basis Semi‑Monthly

Advertised Salary $49,373/annually (Actual starting salary based on qualifications and experience)

Take the Next Step in Your Human Services Career – Join Us as a Benefits Program Worker II (Intake)

Are you experienced in determining eligibility for TANF, SNAP, and Medicaid? Do you have a deep understanding of policies and procedures—and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake’s Department of Human Services!

We’re looking for a skilled and motivated Benefits Program Worker II – Intake to join our team of professionals who are committed to helping individuals and families access vital public benefits and services.

In This Role, You Will:

• Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
• Navigate complex benefit program policies with confidence and accuracy
• Use VaCMS and other systems to process applications, track cases, and document outcomes
• Make timely, sound decisions and ensure all required documentation is accurate and up to date
• Refer clients to public and private resources that support their overall well‑being
• Maintain a strong focus on service delivery and continuous quality improvement

What We’re Looking For:

• Prior experience determining eligibility for TANF, SNAP, and Medicaid
• Proficiency in Virginia Case Management System (VaCMS)
• Strong policy comprehension, communication, and decision‑making skills
• A commitment to public service and a passion for helping others

Why Join Us?

• Be a vital part of a team that supports the health and stability of our community
• Work in a supportive, fast‑paced environment where no two days are alike
• Opportunities for professional development and career growth
• Competitive pay and great benefits in a mission‑driven workplace

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications

Vocational / Educational Requirement:
Requires a high school diploma or GED/HSE and completion of government assistance programs.

Experience Requirement:
In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.

Special Certifications and Licenses:
Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards. Must have completed state required SNAP and Medicaid program training.

Special Requirement:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑terms department needs and/or City‑wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food Stamps
• Preferred 3 years’ experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS
• One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake/On‑going unit

Job Open Date: 06/04/2026

Job Close Date: 07/06/2026

Open Continuous:
No

Overall Physical Strength Demands

S=Sedentary – Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands
C = Continuously- 2/3 or more of the time.
F = Frequently
- From 1/3 to 2/3 of the time.
O = Occasionally
- Up to 1/3 of the time.
R = Rarely
- Less…