Supportive Services Specialist - Chesapeake

Supportive Services Specialist, Herons Landing, Chesapeake, VA

What You'll Do: Work with the Team Lead to serve low‑income and disabled adults who may be experiencing homelessness and repeated incarcerations. Provide case management expertise such as assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination. Assist in outreach and engagement activities with clients, families, community providers, landlords and medical personnel.

Advocate for clients in court, testify on behalf of the client and/or services, and collaborate with law enforcement, public defenders, DSS and departments of corrections. Maintain client contact and files, treatment plans, progress notes, and discharge summaries.

A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short‑term and long‑term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403(b) retirement plan with a company match. A generous paid time off plan including vacation, sick and personal days, and 13 paid holidays.

• A Bachelor's degree in human services preferred, and one or more years of experience in direct services with adults with low income, physical disabilities, behavioral health and developmental disorders, and/or a history of homelessness and incarcerations; OR a Bachelor's degree in another field and five or more years of case management experience in the field.
• Knowledge of homeless and offender populations and appropriate community resources, especially entitlement and housing resources.
• SOAR certification and experience strongly preferred, and CPR/First Aid certification.
• Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts.
• Excellent computer skills including use of Microsoft Office Word and Excel.
• Prior experience in a human services environment supported by grants; knowledge of electronic health records/data management and Medicaid billing helpful.
• Valid VA Driver's license and reliable transportation – travel approximately 10% of the time.

Support Works conducts pre‑employment drug testing, criminal background and reference checks on all applicants hired.