Program Worker II- Intake
Listed on 2026-09-02
-
Social Work
Human Services/ Social Work, Bilingual, Family Advocacy & Support Services
Benefits Program Worker II
- Intake/Ongoing
Working Title of Vacant Position Benefits Program Worker II
- Intake/Ongoing
Job Type
Job Type Full Time
Posting Type
Posting Type Public
Number of Vacancies
Number of Vacancies 1
Department
Department HUMAN SVCS
Division
Division HS-SS ELIGIBILITY SVCS
Requisition Number
Requisition Number 2026268
Number of hours worked per week
Number of hours worked per week 40
Work Schedule
Monday – Friday 8 am – 5 pm;
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Work Site Location
Work Site Location Chesapeake, VA (100 Outlaw Street)
Position Driving Requirement
Position Driving Requirement O - Occasional
Pay Grade
Pay Grade GE09
Pay Basis
Pay Basis Semi-Monthly
Advertised Salary
$50,607/ annually
Actual starting salary based on qualifications and experience
Job Description
Take the Next Step in Your Human Services Career – Join Us as a Benefits Program Worker II (Intake)
Are you experienced in determining eligibility for TANF , SNAP , and Medicaid
? Do you have a deep understanding of policies and procedures—and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake’s Department of Human Services!
We’re looking for a skilled and motivated Benefits Program Worker II – Intake to join our team of professionals who are committed to helping individuals and families access vital public benefits and services.
In This Role, You Will:
- Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
- Navigate complex benefit program policies with confidence and accuracy
- Use VaCMS and other systems to process applications, track cases, and document outcomes
- Make timely, sound decisions and ensure all required documentation is accurate and up to date
- Refer clients to public and private resources that support their overall well-being
- Maintain a strong focus on service delivery and continuous quality improvement
What We’re Looking For:
- Prior experience determining eligibility for TANF , SNAP , and Medicaid
- Proficiency in Virginia Case Management System (VaCMS)
- Strong policy comprehension, communication, and decision-making skills
- A commitment to public service and a passion for helping others
Why Join Us?
- Be a vital part of a team that supports the health and stability of our community
- Work in a supportive, fast-paced environment where no two days are alike
- Opportunities for professional development and career growth
- Competitive pay and great benefits in a mission-driven workplace
The City of Chesapeake offers an exceptional range of benefits. Please browse our
Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires a high school diploma or GED / HSE and completion of government assistance programs.
EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.
SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards . Must have completed state required SNAP and Medicaid program training.
SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
- Preferred certification in Phase I & II Policy Training for TANF , Medicaid, and Food Stamps
- Preferred 3 years’ experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS
- One of SPIDeR, VaCMS, DMIS , and MMIS experience in determining Eligibility in the Intake/On-going unit
Job Open Date
Job Open Date 08/18/2026
Job Close Date
Job Close Date 09/27/2026
Open Continuous No
Special Instructions to Applicants
Overall Physical Strength Demands
Overall…
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