Bus Transportation Supervisor; Norfolk

Job Overview

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to join a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Hiring Salary: $70,000 + $5,000 Service Bonus.

• Maintain good public relations.
• Enforce HRT rules, policies, and procedures to ensure safety and quality of service.
• Participate in staff meetings and attend training sessions as required.
• Answer inquiries about transportation services, routes, schedules, and stop locations.
• Investigate and follow up on complaints.
• Investigate and respond to accidents and incidents.
• Meet with city and public officials to develop plans and schedules for street closures, detours, and new developments.
• Work on departmental and interdepartmental projects, committee work, and communicate with management teams regarding important transit service issues.
• Evaluate schedules and recommend service modifications.
• Manage schedules for operator deployment to minimize unscheduled overtime.
• Ensure adherence to HRT and applicable governmental laws and regulations.
• Manage records in compliance with Hampton Roads Transit Records Management Policies and Procedures.
• Prepare or coordinate documentation required for FTA triennial reviews, drug and alcohol audits, independent audits, state audits, etc.
• Perform other duties as required.
• When assigned to the Radio Communications Center (RCC):
  • Monitor and control all phases of bus fleet and non‑revenue vehicles after they depart the facility.
  • Monitor the radio system and maintain constant radio contact with transit vehicle operators and other TDCHR units.
  • Respond to emergencies and special needs; relay information and instructions regarding operational hazards and schedule changes.
  • Contact Police Department and Maintenance as required.
  • Resolve all radio calls regarding transit security incidents, accidents, and medical emergencies.
  • Resolve transit service disruptions, authorize bus operator overtime, instruct operators and mechanics, and monitor vehicle locations.
  • Monitor and maintain on‑time service performance using CAD/AVL technology.
  • Document service resolution for operators operating outside current standards.
  • Provide direct supervision and discipline to bus operators using radio, telephone, and text messaging.
  • Maintain logs, reports, and records of system status.
  • Enter data and prepare daily and special reports, including road calls, farebox, and wheelchair passengers.
• When assigned to Field Supervision:
  • Monitor and maintain on‑time service performance using CAD/AVL technology.
  • Respond to emergencies on buses and call trouble on in-service buses.
  • Make mechanical decisions based on operator radio reports.
  • Coordinate Maintenance Department service calls and resolution.
  • Provide on‑street supervision; investigate accidents; ensure compliance with operating standards.
  • Resolve operating problems and re‑establish schedules in case of breakdowns.
  • Control unruly passengers and suggest alternative routing due to accidents.
• When assigned to Dispatch:
  • Ensure all runs are filled by operators according to schedule.
  • Assign stand‑by operators and PM extras as required.
  • Distribute assignments, run guides, etc., to operators.
  • Monitor attendance and control attendance problems with the Manager.
  • Maintain and rotate the daily extra board and weekly board.

• Must work with limited supervision from the Manager of Bus Transportation.
• Must learn the procedures and operation of a complex two‑way radio and computer terminal system.
• Ability to operate a radio system and solve operator problems quickly and calmly in emergencies.
• Must handle heavy radio traffic and use independent judgment in difficult or emergency situations.
• Must maintain courtesy and tact under stress and pressure from customers, vehicle operators, and co‑workers.
• Require considerable knowledge of the service area, routes, and equipment.
• Ability to coordinate with maintenance, risk management, and security departments as needed to manage incidents.
• Must speak clearly and concisely and understand…