Multi-Skilled Operative; External Works

Multi-Skilled Operative (External Works - fencing, gates, paving, pathways, drainage repairs, brickwork, concrete repairs and general groundworks)

Salary: £43,268 + Excellent Benefits

Office base: Letchworth Garden City

Location of work: Buckinghamshire, Bedfordshire, Hertfordshire and surrounding counties

Mobile role: Fully branded company van and fuel card provided for business use

Contract: Permanent

Hours: 40 hours per week, 08:00 - 17:00 Monday
- Friday

Are you looking to join an organisation with strong values and a clear social purpose?

At Lifestone Homes, we're proud to manage more than 30,000 homes across Buckinghamshire, Bedfordshire and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. Through our merger, we've brought together shared values, skills and ambition, allowing us to build more affordable homes and make an even bigger difference in the communities we serve.

If you're ready to grow your career in a supportive and inclusive environment whilst helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.

We're looking for a Multi Skilled Operative to join our Repairs team, delivering external repairs and maintenance services across our housing stock.

This is a mobile role covering Buckinghamshire, Bedfordshire, Hertfordshire and surrounding counties. Working across our homes and communal areas, you'll carry out a wide range of external repairs including fencing, gates, paving, pathways, drainage repairs, brickwork, concrete works and general groundworks.

You'll take ownership of repairs from initial diagnosis through to completion, ensuring work is completed safely, efficiently and to a high standard. You'll work closely with residents, colleagues and contractors, providing an excellent customer experience whilst delivering quality repairs that improve the homes and communities we serve.

We're looking for somebody who takes pride in their workmanship, enjoys solving problems and is committed to delivering excellent customer service alongside excellent repairs.

• Carry out a wide range of external repairs including fencing, gates, paving, pathways, drainage repairs, brickwork, concrete repairs and general groundworks
• Complete maintenance, renewal and replacement works across our housing stock and communal areas
• Deliver repairs safely and to a high standard, achieving repairs right first time wherever possible
• Diagnose repair issues and identify practical solutions
• Order materials and specialist products as required whilst ensuring value for money
• Manage work orders effectively, including follow on works, cancellations and status updates
• Identify and report health and safety concerns, compliance issues or risks
• Support the delivery of an efficient, resident focused repairs service and contribute towards team performance targets
• Ensure repairs are completed in line with organisational standards, policies and schedules of rates
• Manage workload effectively from initial diagnosis through to completion
• Maintain accurate records using PDA and repairs management systems
• Manage van stock, materials and equipment efficiently
• Communicate professionally with residents, keeping them informed throughout repairs
• Ensure work areas are left safe, clean and tidy upon completion
• Maintain company vehicles in a clean and roadworthy condition

• Excellent workmanship delivered consistently across all repairs
• Repairs completed right first time wherever possible
• Reduced defects, recalls and follow on works
• Positive customer outcomes and high levels of resident satisfaction
• Repairs completed efficiently within agreed timescales
• Effective management of workload, materials and resources
• Accurate and timely updates recorded on PDA and repairs systems
• Well managed van stock with minimal waste
• Strong compliance with health and safety requirements, policies and regulations
• Proactive identification and resolution of issues
• Positive contribution to team performance and service delivery

• Experience carrying out groundworks, brickwork, fencing repairs and external maintenance works
• Experience working within social housing, domestic property maintenance or a responsive repairs environment
• Experience delivering excellent quality repairs and achieving repairs right first time
• Experience diagnosing and resolving repair…