Team Lead; Phone Audit Specialist

ARMStrong

Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections, tailored debt recovery solutions, audits and loss control inspections. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.
NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Team Lead
; Phone Audit Specialist
as we continue to grow our team.

The Phone Audit Specialist supports the Audit Supervisor by ensuring workflow efficiency and adherence to carrier-specific procedures within telephone and mail audit operations. This role is responsible for tracking audit progress, maintaining accurate documentation, and coordinating communication between auditors, carriers, and internal stakeholders. The position plays a key role in ensuring compliance, data accuracy, and timely audit completion.

• Monitor progress notes to ensure updates are entered at required 14-day intervals; generate exception reports for the supervisor to address non-compliance
• Track and obtain status updates
• Submit and manage reopen requests; assign cases appropriately once returned to holding
• Review and process requests to return nonproductive audits after verifying all required contact attempts have been made
• Ensure carrier-specific scheduling procedures are followed on each case
• Fulfill requests to send audit records to carriers in a timely manner
• Maintain an active audit inventory of approximately 100 cases
• Meet weekly productivity expectations, including billing a minimum of 15 hours

• Working knowledge of Visual Audit and Nexus Audit systems
• Solid understanding of audit processes and carrier-specific requirements
• Strong problem-solving and troubleshooting abilities
• Effective written and verbal communication skills for coordinating with internal teams and external partners
• Excellent organizational skills with a high level of attention to detail
• Ability to manage multiple priorities and handle a high-volume workload in a fast-paced environment

• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy and 7 paid holidays
• Hourly rate is $19 - $22 per hour
• Weekly pay
• 401(k) plan with company matching and immediate vesting

We look forward to you joining the team!