Customer Care Manager - State Farm Agent Team Member

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks

opened in 2005. Our office is built on a strong, family‑first atmosphere where people feel supported, valued, and encouraged to succeed. We believe hard work should be rewarded, both professionally and financially, and we make work‑life balance a core part of our culture. This is an environment where team members can grow their careers while still prioritizing what matters most outside of work.

For our team, we offer a Simple IRA, license reimbursement, and a supportive, stable workplace focused on long‑term success. We’re looking for individuals who want to be part of a close‑knit team, take pride in their work, and build a meaningful career in an agency that truly cares about its people.

Location Address: 366 South Main St. Cheshire, CT 06410 (Mon-Fri 9am-5pm) Not Remote

Customer Care Manager – oversee day‑to‑day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

• Manage customer inquiries and support daily service activities.
• Handle auto & home insurance questions.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates and billing inquiries.

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, sales or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Spanish preferred.