Field Operations Technician

THE PERSON

Are you a problem solver in pursuit of peak system performance for your customers? Do you thrive on figuring out the best system solutions and setup to optimize your customers' workflow? If this sounds like you and you enjoy being in the car and working with our customers to place, maintain, upgrade and support their technology all while keeping the customer relationship at the forefront, then we are eager to connect with you.

• A Fixer
  :
  Are you passionate about finding the root cause of a problem and working to make it better than right?
• Relentless in the Pursuit of the Solution
  :
  Are you diligent as you seek the best fit for the customer in all aspects?
• Resourceful
  :
  Are you a proactive self‑starter, you utilize all the available resources efficiently, refusing to settle for complacency and always tackling challenges head‑on?
• Direct and Concise
  :
  Are you a communicator who is straightforward and articulate, with the ability to explain technical information in a simple, easy to understand manner?
• Open to Feedback
  :
  Are you open to constructive criticism and coaching, viewing them as opportunities for growth and adapting your approach accordingly?
• A Relationship Builder
  :
  Are you responsive, expertly developing client relationships with a focus on long‑term satisfaction and growth?

Our ideal Field Operations Technician is a critical part of our team and the face to the customer. Within this role, you will be responsible for providing on‑site services and support to our customers, delivering outstanding technical and customer service support. This is a full‑time position with daily client on‑site visits.

The responsibilities of the Field Operations Technician include but are not limited to:

• Foster strong client relationships
• Provide on‑site technical support, troubleshooting hardware, software, and network issues
• Install and configure hardware and software, including PCs, routers, and servers
• Maintain accurate records of service requests, resolutions, and next steps
• Travel to client locations for on‑site support and installations
• Be flexible with working hours, including after‑hours support
• Strong analytical skills to identify and resolve technical issues quickly and efficiently
• Excellent verbal and written communication skills to convey technical information to both technical and non‑technical users
• On‑call coverage

This position is in Cheshire, Connecticut with travel to customer locations

• AS or Technical Diploma in computer science or a related field OR equivalent work experience
• 3-5 years of IT support experience
• Ability to communicate technical information in simple, easy to understand manner
• Proven ability to work and resolve customer issues in a timely manner
• Must live within an hour of the Cheshire office
• Ability to lift/carry up to 50 lbs. and perform tasks such as equipment racking, setup, and installation in various client environments
• Proficiency in the use of tools
• Travel up to 4 hours a day
• Must be able to squat, kneel, crawl and work under a workstation

• BS in IT or related field
• At least 1-2 years of experience in a managed services provider (MSP) environment
• PSA/Ticketing system experience
• Familiarity with medical and dental office operations

Focused on the technology needs of medical and dental practices in the New England area for close to 30 years, Integrity isn’t just a word on the sign over the door. We exist for one reason; to build long‑term relationships and provide peace of mind to clients and team members alike. While we can get excited about the benefits technology can offer, we never want to lose sight of the importance of the human experience.

If you are looking for an opportunity with a company that places value on helping people, you love solving problems, and you enjoy technology, then we are the perfect fit for you.

We believe in setting our people up to succeed, so they can do the same for our customers. We are driven by the following core values:

• Helpful – Our first instinct is to assist our customers.
• Always Learning – Building our skills to…