Assistant Operations Manager

Schedule

6:30 AM–5:30 PM, Monday–Friday (Minimum 55 hours/week; flexibility required)

The Assistant Operations Manager supports the overall operational performance of Superior’s showrooms, yards, and warehouse facilities. This role ensures consistent, high‑quality customer experiences, efficient product movement, inventory accuracy, and strong safety and compliance standards across all locations. The position also plays a key role in employee development, facility operations, fleet oversight, and loss prevention while helping to improve processes, reduce costs, and strengthen organizational effectiveness.

Operational Leadership & Support

• Provide company‑wide operational support for personnel, facilities, customers, and vendors.
• Partner with Branch Managers to enhance yard/warehouse organization, delivery efficiency, customer service, and workflow consistency.
• Assist in onboarding, training, employee development, performance management, and policy adherence.
• Support strategic and operational objectives designed to improve productivity, efficiency, and cost control.
• Help maintain compliance with DOT, OSHA, state, and federal regulations.

Safety, Security & Asset Protection

• Promote a strong safety‑first culture, ensuring PPE use, certifications, and adherence to company safety policies.
• Monitor facilities for safety hazards, loss prevention risks, and security concerns.
• Support burglar/fire alarm systems, CCTV monitoring, access control, and fraud prevention initiatives.
• Respond to emergencies and incidents, completing investigations and required documentation.

Inventory, Warehouse & Yard Oversight

• Ensure proper product organization, rotation, safeguarding, and storage.
• Monitor the receiving, staging, and delivery preparation to improve speed and accuracy.
• Support accurate inventory management and paperwork processes to reduce losses and improve efficiency.

Fleet & Logistics Coordination

• Assist with fleet maintenance, repairs, registrations, licensing, and DOT compliance.
• Ensure drivers follow DOT guidelines, complete inspections, and maintain clean, safe vehicles.
• Maximize delivery efficiency through consolidated loads, strategic scheduling, and coordination between departments.

Financial, Planning & Administrative Support

• Assist in managing budgets, forecasting needs, planning staffing levels, and controlling labor and operational costs.
• Support job queues, documentation, emails, and ensure timely submission of delivery tickets and reports.
• Collaborate with Billing, Credit, HR, and Corporate Operations on process accuracy and compliance.

Customer Service & Leadership

• Promote high‑quality customer service standards across all locations.
• Lead and motivate staff, reinforce teamwork, conduct meetings, and maintain high morale.
• Represent Superior professionally and maintain confidentiality and integrity at all times.

Other Duties

• Support cross‑location needs with management approval.
• Respond to after‑hours facility or customer emergencies as required.
• Perform other duties as assigned to support Superior’s operational goals.

• Proven experience in operations, warehouse/yard management, or a similar leadership role.
• Knowledge of operational efficiency, logistics, inventory controls, and customer service best practices.
• Experience with DOT regulations, fleet management, and safety compliance.
• Understanding of business, financial, and cost‑control principles.
• Strong communication skills and leadership ability.
• Excellent organizational skills with the ability to manage multiple priorities.
• Experience instilling a positive safety culture.
• Degree in Business, Operations Management, or related field preferred.

Superior Products Distributors, Inc. has been Southern New England’s largest independent, family-owned supplier of construction products and services since 1967. Now proudly operating 7 locations across the region. We offer a wide range of top-tier construction materials, jobsite equipment & supplies, jobsite technology, equipment rentals, and expert services to contractors and homeowners—all backed by our commitment to exceptional customer support. At…