Customer Service Manager

Join a company known for its loyal, long-tenured employees! With 20+ years of stability and growth, this telecom-focused organization supports major OEMs and end users in a highly desirable technology space. They’ve just launched a brand-new product line, earned ISO
9001 & ISO
14001 certifications, and continue to invest in their people and infrastructure.

• Long-tenured, loyal team with a family-like, supportive culture
• Stable, well-backed organization
• Casual, collaborative work environment
• Opportunity to make a real impact

As Customer Service Manager, you’ll lead and mentor the customer service team while supporting a dynamic VP of Sales, ensuring top-notch service for key accounts. You’ll own customer relationships, manage escalations, maintain and improve service standards, policies, and KPIs, partner closely with Sales, Marketing, and Operations, oversee quotes, reporting, and CRM accuracy, and drive continuous improvement in service, efficiency, and profitability.

• Customer Service leadership experience
• Strong supervisory and cross-functional collaboration skills
• Experience with CRM systems (Epicor a plus)
• Comfort managing multiple priorities in a fast-moving environment
• Clear communicator who can partner with executives and customers alike
• Bachelor’s degree preferred

• Competitive salary + bonus
• Excellent benefits package, including: 401(k) with match
  • PTO
  • Medical, dental, vision
  • Life insurance
• A central role in sustaining and growing a key part of the business

Call or click APPLY NOW to learn more.