Bankcard Operations and Processing Manager

Bankcard Operations and Processing Manager Job Location s

US-PA-Remote

Remote

County:
Lancaster

Category:
Operations

Position Type:
Full-Time

FLSA Status:
Exempt

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA. Must have the abillity to be onsite at our Mt. Laurel, NJ location once per month.

Provide operational and technical leadership for Bankcard Operations, overseeing daily processing, staff performance, system administration, complex issue resolution, customer support, and operational risk. Exercise independent judgment in resolving complex issues and coordinating department priorities, and ensure continuity of critical operations when needs arise or during critical absences.

• Provide strategic oversight of bankcard operations, ensuring operational excellence across transaction processing, card servicing, systems administration, quality assurance, and regulatory compliance. Drive process optimization, risk mitigation, vendor and stakeholder coordination (including 3rd party managed services), and continuous improvement initiatives to enhance operational efficiency, strengthen internal controls, and deliver an exceptional customer experience.
• Manage vendor relationships, support audit and examination activities, and oversee system enhancements. In collaboration with other stakeholders, execute product implementations, conversions, and strategic initiatives. Drive process improvements, develop and maintain departmental policies and procedures, analyze performance metrics, and collaborate with business partners across the organization and with vendors to support operational excellence, customer experience, and the Bank's strategic objectives.
• Provide strategic leadership for the card operations team by driving workforce development, talent management, change adoption, and employee engagement initiatives. Build organizational capability through coaching, succession planning, performance management, and knowledge transfer while fostering a high‑performing culture that supports adaptability, accountability, and sustained operational success.
• Serve as a key liaison for external partners, auditors, and internal stakeholders, ensuring effective administration of third‑party relationships, technology implementations, and departmental initiatives. Facilitate and/or coordinate system enhancements projects, project stakeholders and deliverables, and organizational change efforts to support evolving business needs and long‑term strategic objectives.
• Support new product implementations, mergers and acquisitions, and conversion activities while maintaining a strong focus on customer experience, operational excellence, and regulatory adherence.

Bachelor's Degree or the equivalent experience. Specialty:
Finance, Business Management. (Required)

5 or more years management. (Required)

5 or more years payments. (Required)

3 or more years bankcard. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company‑assigned…