Room Attendant - Reserve

Room Attendant

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. The resort has been designed to give guests an unforgettable experience, and we believe that begins with creating an environment where our team feels valued, supported and able to do their best work.

Our culture is built on kindness, collaboration and respect. We believe in looking after people, encouraging personal growth and celebrating individuality. We work hard, but we also support each other, share ideas openly and take pride in creating a positive, relaxed and welcoming workplace.

Join our fabulous housekeeping team at The Reserve. As a Room Attendant, you will be responsible for ensuring guest lodges are cleaned, maintained, and presented to the highest standard. Your attention to detail and pride in your work will help create a welcoming and memorable stay for our guests.

• High attention to detail and cleanliness.
• Respectful, discreet, and guest-focused.
• Friendly and approachable with a strong work ethic.
• Organised and efficient under time pressure.

• Clean and service guest lodges to luxury standards, including bedrooms, bathrooms, and outdoor terraces.
• Replenish amenities, towels, and linens as per The Reserve’s guidelines.
• Report any maintenance issues or missing items to your supervisor promptly.
• Respect guest privacy and ensure all interactions are warm, professional, and discreet.
• Support evening turndown service as and when required.
• Maintain cleanliness and organisation of housekeeping trolleys, storage rooms, and equipment.
• Follow all health & safety, COSHH, and cleaning protocols diligently.
• Work closely with Guest Services and other departments to meet guest requests and special requirements.
• Support sustainability and eco-friendly practices in daily tasks.

We want our team to enjoy coming to work, feel cared for and be proud of what they do. When you join us, you will have access to:

• Competitive salary package
• Pension scheme
• Food and beverage discounts across partner venues
• Exclusive travel discounts for you, plus friends and family
• Long service rewards
• Meals provided on shift
• A team member pass to enjoy Chester Zoo on your days off
• A warm, inclusive working environment where your wellbeing matters
• A truly unique workplace, where your daily surroundings include some of the world’s most incredible animals

We care about creating a culture where people feel valued for who they are and supported in what they want to achieve. Our teams enjoy open communication, shared standards of excellence and the sense of belonging that comes from working somewhere special. We celebrate individuality, encourage fresh ideas and believe that kindness and professionalism can sit comfortably alongside luxury and high standards.