Leisure Receptionist

Bespoke Benefits… What’s in it for you?

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

As a Leisure Receptionist you will be responsible for maximising Gym memberships and Spa revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks.

• To be familiar with the days business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
• To have a good understanding of the guests’ requirements when they are checking in or out.
• To ensure all cash, charge, float and till procedures are carried out accordingly.
• Demonstrates a working knowledge of all services and facilities of the hotel, and local area.
• Maximise sales through up-selling, using incentives and promotions.
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
• Ensure prompt resolution of customer complaints.
• Professionally and competently operates the telephone system in line with both operating and Company Standards.

• Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
• To be able to make decisions in a fast paced environment and to enjoy it.
• To be able to communicate well to each other and guests.
• Be able to use a phone and computer system.
• Weekend availability.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style.