Assistant - Vines Restaurant

Carden Park Hotel are looking for reliable experienced waiting on staff to join The Vines Restaurant team.

If you are passionate about providing excellent customer service and have a love for food and drink, then we would love to meet you!

• Deliver warm, attentive service that makes every guest feel genuinely welcome
• Respond to guest requests and questions promptly, professionally, and with care
• Anticipate guest needs to create a smooth, memorable dining experience
• Build natural rapport with regular and returning guests
• Ensure service standards are met consistently — every guest, every visit
• Gather guest feedback during service and communicate key points to the Hostess or Manager
• Escalate any service concerns promptly to the Manager on duty
• Demonstrate polished, intuitive customer service and strong social awareness
• Maintain excellent food and beverage knowledge, including allergens and standard operating procedures

• Naturally warm, attentive, and guest-focused
• Takes pride in delivering consistently high service standards
• Observant and proactive, with the ability to anticipate guest needs
• Calm, professional, and confident in a fast-paced environment
• Strong communicator who works well within a close-knit service team
• Detail-oriented with a genuine interest in food, beverage, and hospitality standards
• Polished, personable manner with the ability to build rapport with guests

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5
  * spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to perks platforms; high street discounts, and wellbeing assistance
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

Providing world class service is at the heart of everything we do. As long as you have the passion and motivation to do well and provide excellent guest service, we will teach you the rest. You will work well in a team, as well as have the ability to work independently when required. We are looking for someone to be remarkable, with a good eye for detail who takes pride in providing the best possible service.

Bring your authentic self and we will bring the best out in you.

Carden Park Hotel are proud to be an equal opportunities employer and welcome applications from all individuals, regardless of background, identity, or ability.