Spa Duty Manager

Position:
Spa Duty Manager Salary: dependant on experience up to £29,000 per annum plus service charge plus extensive benefits

Contract:

Enjoy a full time role of 40 hours per week, working a variety of shifts including days, evenings and weekends.

Carden Park Hotel has an exciting opportunity to join their team in their luxury award winning 5
* Spa. We are looking for someone with excellent attention to detail and the drive for delivering world class guest service as Spa Duty Manager. If you have a passion for providing exceptional guest service, with Spa Duty Manager experience, we would love to meet you!

As Spa Duty Manager, you will play a key role in ensuring every guest enjoys an exceptional and memorable experience.

Responsibilities include:

• Welcoming, hosting, and engaging with guests to deliver outstanding service during their stay
• Proactively managing and resolving guest feedback and complaints in a professional and timely manner
• Ensuring all spa areas are immaculate, well-presented, and fully operational at all times
• Supervising, motivating, and organising the team effectively during your shift
• Driving sales opportunities and promoting spa services and retail offerings
• Leading by example to maintain high standards of teamwork and performance

• Previous experience in a spa supervisory or management role
• Strong leadership skills with the ability to inspire and support a team
• A passion for delivering exceptional guest service in line with company standards
• Confident in handling guest queries and complaints with professionalism and care
• Solid knowledge and understanding of spa operations and the wider spa industry

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5
  * spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to EAP
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

Providing world class service is at the heart of everything we do. You will need to have a genuine passion for hospitality with a warm and welcoming nature. Being an excellent communicator with the ability to deliver service levels that set us apart from our competitors is essential. Experience in a similar role is essential with experience of supervising teams. Having an excellent eye for detail is essential with proven experience of working in a similar Spa environment.