Food & Beverage Supervisor - Events

Food & Beverage Supervisor

We are looking for the perfect candidate to join our Food & Beverage team at Chester Zoo — someone who lives and breathes hospitality and thrives on delivering excellent customer service.

As part of our Operational Events team, you will be providing support to the management team, both operationally and through administrative duties, some of these tasks will include:

• Helping us to maintain and improve upon our exceptionally high standards to deliver a world class experience to all visitors
• Operational delivery of all events to include client, guest, supplier and internal team liaison
• Train and mentor team members to deliver an exceptional guest experience
• Lead event set ups and ensure these are completed in a timely manner and to a high standard in line with departmental standard operating procedures, ensuring high standards of housekeeping in all event spaces
• Bar duties such as accepting bar deliveries, ensuring bar wastage is recorded daily, line cleaning, stock rotation and taking a leading role in the operational running of the bar
• Support with stock control, including regular stock takes and ordering to ensure correct stock levels are in place daily
• Assist with due diligence and compliance checks for the venue, ensuring all team members are adhering to policies, developing standard operating procedures and safe working practices

You’ll be working a variety of shifts, including days and evenings for events such as weddings and corporate functions. Contract hours are 40 hours per week, 5 days out of 7 on a rota basis including weekends and bank holidays. Please note that operational shifts will include leading event closes and general venue lock up duties.

• Permanent contract
• Salary of £26,500 based on 40 hours per week
• 33 days annual leave
• Holiday buy/sell scheme
• Staff pass for zoo visits during your time off, plus complimentary tickets for friends and family
• Cycle to work scheme
• Healthcare plan and Employee Assistance Programme
• Discounted gym membership
• Discounts via Perks on cinema tickets, restaurants, high street shops and more
• Pension scheme with generous employer contributions of up to 9%

• Experience of working in the events and/or hospitality industry
• Experience of training and mentoring a team in a high-volume business, preferably an events venue
• Excellent customer service skills
• Ability to think on your feet and adapt to a multitude of difference scenarios
• A keen eye for detail and passion for high standards
• Cash handling experience including balancing of safe/float/tills
• Good working knowledge of IT
• Excellent communication skills