Food & Beverage Supervisor - Events

Food & Beverage Supervisor

We are looking for the perfect candidate to join our Food & Beverage team at Chester Zoo — someone who lives and breathes hospitality and thrives on delivering excellent customer service.

As part of our Operational Events team, you will be supporting the management team, both operationally and through administrative duties. Some of these tasks will include:

• Helping us maintain and improve upon our exceptionally high standards to deliver a world class experience to all visitors
• Operational delivery of all events to include client, guest, supplier and internal team liaison. Events will include a variety of meetings, conferences, dinner parties, weddings and unique events
• Train and mentor team members to deliver an exceptional guest experience
• Lead event set‑ups and ensure these are completed in a timely manner and to a high standard in line with departmental standard operating procedures, ensuring high standards of housekeeping in all event spaces
• Bar duties such as accepting bar deliveries, ensuring bar wastage is recorded daily, line cleaning, stock rotation and taking a leading role in the operational running of the bar
• Support with stock control, including regular stock takes and ordering to ensure correct stock levels are in place daily
• Assist with due diligence and compliance checks for the venue, ensuring all team members are adhering to policies, developing standard operating procedures and safe working practices

• Permanent contract
• Salary of £26,500 based on 40 hours per week
• 33 days annual leave
• Holiday buy/sell scheme
• Staff pass for zoo visits during your time off, plus complimentary tickets for friends and family
• Cycle to work scheme
• Healthcare plan and Employee Assistance Programme
• Discounted gym membership
• Discounts via Perks on cinema tickets, restaurants, high street shops and more
• Pension scheme with generous employer contributions of up to 9%

• Experience of working in the events and/or hospitality industry
• Experience of training and mentoring a team in a high-volume business, preferably an events venue
• Excellent customer service skills
• Ability to think on your feet and adapt to a multitude of different scenarios
• A keen eye for detail and passion for high standards
• Cash handling experience including balancing of safe/float/tills
• Good working knowledge of IT
• Excellent communication skills

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of over 600 permanent and 500 temporary team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.