Night Porter

Role:
Front of House Night Porter

Hours: 32 - 40 hours per week (4-5 nights per week). Permanent contract working 10:30pm-7am, including weekends.

Salary: £26,800 per annum plus service charge plus extensive benefits.

If you're at your best when the rest of the world is asleep, enjoy delivering exceptional guest experiences, we would love to hear from you.

• Delivering exceptional guest service throughout the night, anticipating and responding to guests' needs with professionalism and care.
• Welcoming guests with efficient check‑in and check‑out procedures.
• Making and delivering room service orders promptly and courteously.
• Maintaining the cleanliness, presentation and organisation of public areas to the highest standard.
• Carrying out regular security and safety checks across the resort, ensuring a secure environment for guests, visitors and colleagues.
• Supporting other departments overnight to ensure the smooth running of hotel operations.
• Responding confidently and efficiently to guest enquires and requests, creating memorable experiences at every opportunity.
• Driving the staff minibus on a rotational basis.

Must have a D1 category on their driving licence to facilitate staff drop offs late at night via our shuttle bus.

• Previous experience in a hotel, hospitality or customer service environment (preferred but not essential).
• Excellent communication and interpersonal skills.
• A positive, flexible and can‑do attitude.
• The ability to remain calm and professional under pressure.
• Computer literate.
• Good attention to detail and strong organisational skills.
• Confidence working independently and taking responsibility during overnight shifts.
• A commitment to delivering exceptional guest experiences and upholding the highest standards of service.

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

• Share of the service charge.
• Discounted hotel accommodation for yourself, family and friends.
• Discounted food and drink to enjoy in the hotel when not on shift.
• Discounted use of the award winning 5
  * spa, alongside treatments and retail.
• Free staff lunch provided.
• Free on-site parking.
• Access to EAP.
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool.
• Free regular transport mini‑bus from Wrexham.
• Progression opportunities for all.
• Career development through funded qualifications.
• Discounted use of the outdoor pursuits facilities.
• Two paid charity days per year.