Receptionist, Hospitality ​/ Hotel ​/ Catering

Hotel Receptionist

Full Time | 40 Hours per Week | Salary: £26,730 per annum

Be the first smile our guests see

At Carden Park Hotel
, we're looking for someone who genuinely enjoys creating memorable experiences through exceptional customer service. As the face of our hotel, you'll be the first point of contact for our guests, making every arrival and departure warm, welcoming, and seamless.

You don't need previous hotel reception experience to join us. If you've worked in a customer-facing role and enjoy helping people, we'd love to hear from you. We'll provide the training and support you need to succeed.

No two days are the same, but your role will include:

• Delivering a warm, professional welcome to every guest.
• Checking guests in and out efficiently and accurately.
• Answering guest enquiries with confidence and enthusiasm.
• Providing information about the hotel and local area to enhance each guest's stay.
• Ensuring guest accounts and billing are accurate.
• Working closely with colleagues to deliver outstanding service at every stage of the guest journey.

This is a full-time position (40 hours per week), working a variety of morning, evening and weekend shifts.

We believe that when our team feels valued, they deliver the very best experiences for our guests. Alongside a rewarding role, you'll enjoy a fantastic range of benefits, including:

• Generous bonus scheme and share of the service charge
• Discounted hotel stays for you, your family and friends
• Discounted food and drink when dining in the hotel
• Discounted access to our award-winning 5
  * star spa, treatments and retail
• Free staff lunch on shift
• Free on-site parking
• High street discounts and wellbeing support through our perks platform
• Complimentary Golf and Leisure Club membership, including gym and swimming pool access
• Free staff minibus transport from Wrexham
• Career progression opportunities across the business
• Funded training and qualifications to support your development
• Discounted outdoor pursuits activities
• Two paid charity days each year

You’ll thrive in this role if you:

• Have previous customer service experience (hotel experience is a bonus but not essential)
• Enjoy meeting and helping people
• Are confident using computers and learning new systems
• Have excellent communication skills
• Can stay organised and work well in a busy environment
• Are a supportive team player who enjoys working with others

Experience with
Opera PMS would be advantageous, but don't worry if you haven't used it before we'll provide training. We value attitude, enthusiasm and transferable skills just as much as previous hotel experience.

Due to the rural location of Carden Park Hotel
, applicants should have access to a vehicle or reliable transport.

We also provide a free regular staff minibus from Wrexham.

If you're passionate about delivering exceptional customer service and want to build your career in hospitality with a supportive, award-winning team, we'd love to hear from you.