Customer Experience Specialist

Posted Thursday, February 19, 2026 at 5:00 AM

Advan Six plays a critical role in global supply chains, innovating and delivering essential products for our customers in a wide variety of end markets and applications that touch people’s lives, such as building and construction, fertilizers, plastics, solvents, packaging, paints, coatings, adhesives, and electronics. Our reliable and sustainable supply of quality products emerges from the vertically integrated value chain of our three U.S. based manufacturing facilities.

Advan Six strives to deliver best‑in‑class customer experiences and differentiated products in the industries of nylon solutions, chemical intermediates, and plant nutrients, guided by our core values of Safety, Integrity, Accountability and Respect.
Please view a short video about our company here, Advan Six Video . For more information on Advan Six, please visit our website at

• We provide benefits that are industry competitive and focused on employee well-being
• Total Rewards program includes a competitive compensation, health, dental, vision & wellness programs, paid vacation, 401K with company matching, health savings programs, disability & life insurance, employee assistance program
• Tuition reimbursement for continued education, certifications, training, and development
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

Customer experience specialists are a key business team member who provide potential and existing customers with exceptional services. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.

• Manage the order to cash process and engage with supply chain and commercial team members to deliver an exceptional customer experience
• Receive, process and expedite customer orders: order entry, price administration, scheduling of deliveries, customer service and sales support activities
• Assist Account Managers with customer updates, debits, credits, sample requests and new account set‑up
• Process and distribute daily reports essential to on time delivery and invoicing
• Cross train with co‑workers across the Customer Experience Team to provide backup support

• Resolve issues beyond your core responsibilities, with the expectation to continuously improve the customer experience.
• Anticipate customers' needs and take proactive appropriate actions to exceed expectations, using your knowledge of the business and our customers.
• Champion change while embracing digital solutions and driving process automation.
• Leverage your education in Business Administration, Supply Chain, or similar field, to expertly manage the order to cash process. You will anticipate customer needs and provide recommendations based on order patterns
• Where feasible, drive financial results for your customers and identify opportunities for upselling and identifying deviations from Customers' forecast.
• Improve customer satisfaction through driving continuous improvement activities.
• Navigate complex order‑to‑cash processes and manage competing priorities, assist in strategic decision making, and continuously look for opportunities to improve processes and policies that impact the customer experience. You will present, gain agreement and implement solutions to complex customer needs.
• Share best practices across the organization to accelerate business growth.
• Collaborate and interface with commercial teams to have an in depth understanding of the customers and their market., actively engage in discussion with customers and the commercial organization to contribute to business growth and profitability.
• Proactively identify and prioritize opportunities, develop sustainable solutions, contribute to account plans, and champion continuous improvement.
• Facilitate the resolution of order exceptions and issues impacting the customer's order, as well as utilize or establish reporting processes to identify and communicate solutions in a timely and professional manner to all stakeholders.
• Work independently, be a self‑starter, and…