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Client Services Representative - Chester Animal Clinic

Job in Chester, Chesterfield County, Virginia, 23836, USA
Listing for: Cherokee Trail Veterinary Hospital, PA
Full Time position
Listed on 2026-06-02
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Bilingual
Salary/Wage Range or Industry Benchmark: 35000 - 45000 USD Yearly USD 35000.00 45000.00 YEAR
Job Description & How to Apply Below

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Chester Animal Clinic, we’re more than just a veterinary clinic - we’re a team that leads with compassion, connection, and care. We’re looking for a full‑time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

What you'll be doing:
  • Greeting clients with warmth and professionalism, in person and on the phone.
  • Scheduling appointments and managing daily workflow.
  • Answering questions and providing clear, compassionate client education.
  • Maintaining accurate records and updating patient files.
  • Supporting the veterinary team with communication and coordination.

    Processing payments and checking clients in and out.
  • Helping to ensure a calm, organized, and welcoming lobby experience.
You are…
  • A people person who loves to create great experiences from the first phone call to the final tail wag.
  • Organized and detail‑obsessed, keeping appointments, records, and communication running smoothly.
  • A master multitasker who stays cool and kind even during the busiest times.
  • Tech‑savvy and confident navigating digital systems and patient charts.
  • Calm, clear, and compassionate, especially when pet parents are stressed.
  • Eager to grow your skills in a hospital that values professional development and team culture.
Why you'll love us:
  • Team first culture – we treat every pet like family and value every team member like gold, creating a supportive and caring environment.
  • Cutting‑edge care with heart – our full‑service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
  • Growth & teamwork culture – we believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.
What's in it for you?
  • Competitive pay, based on experience
  • Medical, dental, vision, and life insurance
  • Free virtual mental healthcare for household (13+)
  • Pet care discounts for your personal pets
  • PTO, floating holidays, parental leave, and military leave
  • A robust Employee Assistance Program (from finances to wellness and everything in between)
  • Access to Encore Vet Group’s library of training, CE, and career development resources
  • A 401(k) with up to 5% company match.
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