Front Desk, Customer Service​/HelpDesk

Front Desk

Job Description

To warmly greet the current and potential member and contribute assistance by answering questions, providing them with necessary information, and ensuring them a pleasant visit.

Front Desk Manager

• Arrive five to ten minutes early to read and sign the communication log.
• Dress in appropriate attire to include nametag.
• Clock in under employee number.
• Smile and greet members and guests by name upon entering club in a pleasant and cordial manner.
• Understand and implement guest policy.
• Monitor member check in by checking their membership card and photo .
• Understand and administer the "UPS" system for the membership directors.
• Efficiently answer phone within three rings and direct all incoming calls appropriately and take detailed messages.
• Properly take phone messages. Make sure to always include name and phone number. Initial all messages.
• Record all reservations with a name and phone number and your initials.
• Take names on sign‑up sheet for the Strong class up to one hour in advance.
• Attend mandatory monthly meeting.
• Collect and log fees. Make sure to always write a receipt. Staple money, credit card slip, or check to the white receipt. Drop in safe. The member receives the yellow copy. Include member number, name, and payment type.
• Open and close club. Refer to opening and closing duties list.
• Inform all members of upcoming activities, promotions, and policy changes.
• Maintain a clean and attractive front desk area.
• Prepare new member packets.
• Prepare and log status forms.