Customer Service Representative - Healthcare

Customer Service Representative
-Healthcare Customer Service Representative – Healthcare

Location :
On-site in Chester, VA Hourly Base Pay : $ 15.82 /hr. plus up to $3,280 potential bonus opportunities for eligible new hires.
* Schedule :
Flexible Limited-Service Full-Time schedules available

Site

Hours:

Monday
- Sunday, 8 a.m.

- 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m . Helping America's Most Vulnerable Communities
- Through Customer Care and Scheduling That Works For You!

Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

We provide a competitive package designed to support your success both inside and outside work:

Work/Life Balance Support :
Flexible schedules that meet your lifestyle!

• $ 15.82/h r. + 10% shift differential for evening shifts
• Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

Great Location & Workplace Perks :
Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

Comprehensive Insurance Coverage :
Company paid, base employee Medical Coverage

Paid Time Off Package :
Paid accrued Sick Leave, PTO, and 11 paid holidays

Future Planning : 401k with company match

Career Growth : A supportive environment with career development and promotional opportunities

Maximus Wellness Support :
Employee Assistance Program (EAP), Employee Wellness, and Discount Programs

Meaningful Work with Impact :
No cold calling, sales, or collection calls required!

* Eligibility requirements apply. Bonus amounts and payout timing may vary.

• - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• - Calls are basic and routine.
• - Uses computerized system for tracking, information gathering, and/or troubleshooting.
• - Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• -Refer calls as required to CSR Lead
• -Maintain up-to-date knowledge of client regulations and policies
• -Report problems that occur via the online system so they can be addressed by the appropriate parties
• - High School diploma or equivalent with 6 months of customer service experience.
• - Must be able to speak and read English clearly, professionally and fluently.
• -Ability to work within established turnaround times
• -Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• -Ability to work as a member of a team
• -Regular and predictable…