Student Navigator; part-time

Job Description

Brightpoint Community College is a two‑year public institution of higher education located in the Greater Richmond metropolitan area. It serves students at its two campuses, in Chester and Midlothian, online, and in locations throughout its service area. The college’s mission is to provide quality educational opportunities that inspire student success and community vitality.

Brightpoint Community College invites applications for the Part‑Time New Student Navigator position. This position will provide direct support to prospective and newly admitted students, with a particular focus on concurrent enrollment students, while also assisting with general onboarding, advising, and registration support for new and continuing students. The part‑time New Student Navigator/Advisor will:

• Assist concurrent enrollment students through the application, documentation, advising, and registration process.
• Review concurrent enrollment documentation, including high school permission forms, parent/guardian forms, transcripts, and placement‑related materials as appropriate.
• Communicate with students and families regarding missing documentation, next steps, deadlines, and registration requirements.
• Provide general advising and onboarding support to new, returning, and continuing students.
• Assist students with course selection, registration steps, program information, holds, student account access, and college resources.
• Use Navigate, SIS, and other college systems to document student interactions, track progress, and support follow‑up.
• Support Help Hub operations through virtual, phone, email, and in‑person student assistance.
• Refer students to appropriate college resources, including financial aid, admissions and records, placement support, accessibility services, tutoring, and payment resources.
• Participate in onboarding events, registration support initiatives, and peak enrollment activities as needed.
• Maintain accurate records of student contacts and advising‑related support.
• Provide excellent customer service while ensuring students receive accurate and consistent information.

May be required to perform other duties as assigned and to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Experience working with students, customers, or the public in an educational, advising, enrollment, or student services setting. Strong communication, organization, and problem‑solving skills. Ability to explain complex processes clearly to students and families. Ability to manage multiple priorities in a fast‑paced environment. Comfort using technology, databases, email, and student information systems. Commitment to student success, access, and reducing barriers to enrollment.

Significant experience working with high school or college students. Competency in customer relationship management (CRM) software and/or student information systems. Expertise in one or more of the following: college admissions, advising, financial aid/services.

No.

May travel between campuses.

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity, or other non‑merit factors.

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

VCCS uses E‑Verify to check employee eligibility to work in the United States. You will be required to complete an I‑9 form and provide documentation of your identity for employment purposes.