Patient Coordinator

Overview

Position:
Patient Coordinator - Full-time

Location:

Chester, VA

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance.

Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Ivy Rehab for Kids is part of the Ivy Rehab Network, providing care across physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services.

• Greet and check-in patients and manage scheduling of appointments.
• Answer incoming phone calls and provide information as needed.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patients.
• Collaborate with clinicians and staff to maintain optimal clinic performance.
• Support world-class patient care and customer service in a fast-paced environment.

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. Ivy Rehab for Kids:

• Best
  
  Employer:
  
  Recognized for excellence by Modern Healthcare, reflecting an outstanding workplace culture.
• Innovative Resources & Mentorship:
  Access to resources, mentorship, and career guidance for success.
• Professional Development:
  Career advancement opportunities through training on administrative excellence and leadership.
• Exceeding Expectations:
  Deliver best-in-class care and see exceptional patient outcomes.
• Incentives:
  
  Eligibility for full benefits within the first month of employment, generous PTO, paid holidays, and bonus opportunities.
• Partnerships:
  Collaboration with leaders in healthcare to strive for excellence in patient care.
• Empowering Values:
  Teamwork, growth, and serving others.